Systems Administrator
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | £41,055 to £44,415 per year |
| Additional salary information: | GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this. |
| Hours: | Full time |
| Closing date: | 25 May 2025 |
| Location: | Swindon |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 403731/3 |
Summary
Beyond the bricks and mortar, the GPA is about providing great workplaces for our people. Through programmes like Hubs, Whitehall Campus and Smarter Working you will be in the vanguard of creating model working environments and promoting flexible working practices.
This is an ambitious and exciting task, for which we need innovative people, with strong commercial acumen, who are passionate about visualising and implementing customer needs. Launched as an Executive Agency of the Cabinet Office in 2018, we’re a relatively new department and we are growing fast so we also need people who thrive in ambiguity, can adapt quickly to change and are comfortable stepping outside of their remit to drive outcomes.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
We are seeking a highly motivated and experienced Salesforce Systems Administrator to join our dynamic team! This role is responsible for the configuration, maintenance, and support of the Salesforce platform, ensuring optimal system performance, data, data integrity, and security. This role requires a deep understanding of Salesforce administration, troubleshooting, and customisation, combined with the ability to manage system upgrades, interactions, and day-to-day operational needs.
Beyond traditional Salesforce admin tasks, you will be at the forefront of implementing cutting-edge innovations, including Salesforce Einstein AI/Agentforce, automation tools, and next-generation integrations.
Leveraging the SFIA (Skills Framework for the Information Age) framework, this role aligns with the key responsibilities under Delivery and Operations, ensuring the organisation’s Salesforce instance supports business processes efficiently.
Why Join Us?
- Innovate with the Best: Take full advantage of Salesforce’s newest features, including Einstein AI, which enables predictive analytics, intelligent data insights, and advanced automation.
- Make an Impact: Be a pivotal part of shaping how Salesforce drives our business processes and supports our growth goals.
- Collaborative Team Culture: Work with passionate professionals across departments who are dedicated to using technology to drive success.
- Professional Development: Grow your skills with opportunities for continuous learning and Salesforce certifications.
Key Responsibilities
Salesforce Administration
- Perform routine Salesforce administration tasks, including user account setup, profile maintenance, and permission sets.
- Manage data within Salesforce, including data import/export, deduplication, and data hygiene to ensure accuracy and compliance.
- Proactively monitor system health, resolve issues promptly, and work with Salesforce support or other vendors as needed.
Configuration and Customisation
- Configure reports and dashboards to monitor business performance metrics
- Assist with implementation and manage third-party integrations with Salesforce
- Customise Salesforce platform features, including objects, fields, workflows, approval processes, and validation rules based on business needs.
User Support and Training
- Act as the Primary point of contact for Salesforce-related queries and provide timely user support.
- Train end users on new Salesforce features, updates, and best practices to ensure effective usage.
- Create and maintain comprehensive system design and configuration documentation, including standard operating procedure and user guides.
System Upgrades and Security
- Coordinate and execute Salesforce platform upgrades and new releases, ensuring minimal impact on business operations.
- Ensure Salesforce data and system security by managing profiles, roles and role-based access control.
- Maintain compliance with the organisation data governance and security policies, adhering to industry standards such as secure by design for data protection.
Performance Monitoring and Continuous Improvement
- Monitoring Salesforce performance and proactively identify areas for system optimisation and process improvement.
- Collaborate with stakeholders across the organisation to refine workflows and enhance system functionality to support evolving business requirements.
Incident, Problem, Change and Request Management
- Investigate, diagnose and resolve issues related to Salesforce applications, including liaising with external managed service providers where necessary.
- Ensure the effective resolution of incidents through root cause analysis, conducting post incident reviews and implementing permanent fixes.
Proud member of the Disability Confident employer scheme