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Customer Engagement Coordinator
| Posting date: | 01 May 2025 |
|---|---|
| Salary: | £27,092 to £27,865 per year |
| Hours: | Full time |
| Closing date: | 14 May 2025 |
| Location: | Loughborough, Leicestershire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | CIMSPA |
| Job type: | Permanent |
| Job reference: |
Summary
As a Customer Engagement Coordinator, you will be at the heart of delivering CIMSPA’s strategy. Your mission? To optimise customer lifetime value (CLV) through upselling professional status, increasing reaccreditation, and boosting engagement. You'll help sport and physical activity professionals take their careers to the next level.
The role will have set targets for the number of calls, for income generation, reaccreditation and engagement. There will be the expectation for the Customer Engagement Co-ordinators to meet set objectives for CPE (cost per experience), real-time and schedule adherence, shrinkage and ACW (after call work).
This highly accountable role is focused on the account management of customer relationships, lead management and conversion processes with the objective of proactively engaging customers to help them gain best value from their relationship with CIMSPA and to upgrade their professional status through an omnichannel customer journey.
The role involves providing direct support to customers and potential customers, focusing on outbound calling to engage customers in advancing their professional status and career, and account managing customers to ensure they receive personalised support and guidance.
The Co-ordinators will work within CRM account management processes to upsell, enhance customer engagement and satisfaction, and convert customer opportunities. The role will also require the successful candidates to plan, organise and support the delivery of regular customer webinars (live and on-demand). The Co-ordinators will also be expected to support closed-loop action processes in relation to customer voice.
The role will have set targets for the number of calls, for income generation, reaccreditation and engagement. There will be the expectation for the Customer Engagement Co-ordinators to meet set objectives for CPE (cost per experience), real-time and schedule adherence, shrinkage and ACW (after call work).
This highly accountable role is focused on the account management of customer relationships, lead management and conversion processes with the objective of proactively engaging customers to help them gain best value from their relationship with CIMSPA and to upgrade their professional status through an omnichannel customer journey.
The role involves providing direct support to customers and potential customers, focusing on outbound calling to engage customers in advancing their professional status and career, and account managing customers to ensure they receive personalised support and guidance.
The Co-ordinators will work within CRM account management processes to upsell, enhance customer engagement and satisfaction, and convert customer opportunities. The role will also require the successful candidates to plan, organise and support the delivery of regular customer webinars (live and on-demand). The Co-ordinators will also be expected to support closed-loop action processes in relation to customer voice.