Referral and Booking Agent
| Posting date: | 30 April 2025 |
|---|---|
| Salary: | £24,625.00 to £25,674.00 per year |
| Additional salary information: | £24625.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 07 May 2025 |
| Location: | Wigan, WN6 7LB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9302-25-0279 |
Summary
Provision of an efficient administrative support service to all aspects of the CHOICE Centre. To ensure all referrals are processed promptly upon receipt at the centre, including scanning and registering onto the patient administration system and the CHOICE Centre database To monitor waiting list times. Booking of patient appointments for services agreed across the Primary and Secondary care Trusts within agreed timescales. Provision of telephone support service to patients. To search for information and to book appointments within the clinic templates set up on the Wrightington Wigan and Leigh patient administration system (PAS) and SystmOne To ensure quality standards are met according to the policies and on the advice of the data quality group. To highlight potential delays in the provision of service. To ensure that demographic details are checked with every telephone call and that the PAS system is updated accordingly. To highlight any clinic where the template is not booked to capacity. To undertake monitoring and audit of the service as required by the CHOICE Centre Manager. Ensure that guidelines regarding confidentiality, disclosure of information and Data Protection Policies are always observed. Complete the Patient Transport Eligibility Criteria and the booking of Patient Transport appointments. To advise the CHOICE Centre Manager of training needs and undertake any training initiatives as required. Knowledge of medical terminology systems. Using the spoken and written word, being sensitive to those who are vulnerable or do not have English as their first language. Assisting and developing communication systems with all staff, patients, and relatives to promote understanding. Maintaining accurate, timely and legible records To influence and prioritise the development of new skills, knowledge, and working practices in self and others. To encourage others to seek advice and solutions to problems. Communicate in a manner that is consistent with legislation, policies, and procedures. Maintain consistency within standards of patient care. To hold discussions with relevant managers within the NHS Trusts across Greater Manchester, to highlight any problems that might affect the provision of service To develop good working relationships with external services including GPs, community-based health services and secondary care health services.