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Senior Digital Service Assessor
| Posting date: | 30 April 2025 |
|---|---|
| Salary: | £55,557 to £71,675 per year |
| Additional salary information: | National: £55,557 - £66,058 London: £61,089 - £71,675 For further details on salary please see the 'Benefits' section |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | LS2 7UA |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 401966/2 |
Summary
DWP Digital offers uniquely challenging and fulfilling careers for people interested in using their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, and along with 85,000 colleagues, we support 20 million people every day to help them to find work and save for their future. Few other organisations globally provide the same opportunity to apply next-generation digital technology on a massive scale to issues which touch the lives of so many.
As a Senior Digital Service Assessor you will ensure DWP services and those of it’s Arm’s Length Bodies, comply to the Government’s Service Standard for delivery of high quality services aligned to Government spend controls.
You will undertake assessments for high complexity and high risk services, communicating outcomes and championing the Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence.
As a Senior Digital Service Assessor you will ensure DWP services and those of it’s Arm’s Length Bodies, comply to the Government’s Service Standard for delivery of high quality services aligned to Government spend controls.
You will undertake assessments for high complexity and high risk services, communicating outcomes and championing the Standard across DWP and Digital. You will play a key role as an ambassador of the Service Standard and actively contribute in a range of forums, meetings, networks, conferences and online communities to increase its eminence.
The Service Standard assurance function provides an exciting opportunity to ensure the needs of users are really understood and are appropriately reflected in the design and delivery of brilliant digital services. A key element of this role is helping service teams to do the right things, in the right way, at the right time.
Working as Senior Digital Service Standard Assessor, you will:
- Build strategic relationships which enable you to influence both departmental and wider government strategy, particularly in relation to the design and delivery of quality services able to positively improve experience for citizen and internal users.
- Lead assessments of large and complex services, applying assessment methods and approaches to determine if services comply with the Digital Service Standard.
- Communicate outcomes of assessments enabling stakeholders to understand how the Digital Service Standard supports government transformance and applies to their work and what they can do to comply with it.
- Produce briefings and reports clearly describing a service's state of readiness to proceed to the next delivery stage, actively contributing to key governance decisions.
- Provide advice, guidance and training to digital colleagues and leadership on the Service Standard.
- Assess options and likely consequences of assessment outcomes and provide a recommendation based on full analysis of available information.
- Build strategic relationships to influence departmental strategy and that of other government departments to ensure design and delivery of quality services which comply with the Service Standard requirements.
- Enhance your personal development through studying for professional qualifications and by contributing to a range of collaboration forums, meetings, networks, conferences and online communities, both internally within DWP and more widely across government.
- A key part of the role is communicating Service Standard assessment outcomes and championing the Standard within DWP Digital, more widely across DWP and with its Arm’s Length Bodies – in doing so you will be playing a critical role in maturing both individual and organisational capability.
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