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Outpatients Booking Officer - Centralised Recruitment- B4/5
| Posting date: | 29 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 per annum/pro rata |
| Hours: | Full time |
| Closing date: | 29 May 2025 |
| Location: | Oxford, OX3 9DU |
| Company: | Oxford University Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7178169/321-CENT-7178169-B45 |
Summary
A Vacancy at Oxford University Hospitals NHS Foundation Trust.
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Bands 4 and 5 role across the organisation:
• Outpatients Booking Officer (Band 4)- 37.5 hours per week, Permanent, Location- John Radcliffe Hospital
When applying please:
• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work
Shortlisting will be carried out on: W/C 12th May 2025
The interview date for successful candidates will be: 20th May 2025
Please note, this vacancy may close early if there are sufficient applications.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Ensure accurate and comprehensive patient records and clinical details
including outpatient referrals are added onto EPR in a timely manner,
according to agreed standards, (the Trusts’ Elective Access Policy and
Data Quality).
2. Book appointments on EPR as per Trust procedures in line with the
Trusts Elective Access Policy and ensure all referrals are clinically
triaged within 48 hours.
3. Ensure that patients on ERS (Electronic Referral System) are given
appointment dates in accordance with clinical priority and length of
wait, and that patients on the ASI list are managed accordingly.
4. Ensure that the appropriate action is taken following both patient and
hospital cancellations, such that the utilisation of elective capacity is
maximised.
5. Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possible
prevent these with the support of the Outpatient Booking Team Leader
7. Be responsible for manging designated patient tracking lists (PTL) and
attend weekly PTL meetings with the management teams.
8. To ensure all clinician annual leave and changes in outpatient sessions
are accurately recorded on the electronic patient record (EPR) and that
the affected outpatient sessions are proactively maintained such that
maximum waiting times are met and capacity is fully utilised. As such
the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
9. Take a lead to resolve clinic cancellation issues by communicating with
colleagues and arranging cover or alternative clinics where required.
10.The post holder is expected to develop an understanding of the Trust
Elective Access Policy and related procedures, and to make a positive
contribution to the ongoing development of elective administration processes.
This advert closes on Sunday 11 May 2025
We are #OneTeamOneOUH
Are you passionate about making a positive impact in the healthcare industry? Do you thrive in a dynamic and compassionate environment? If so, we have exciting opportunities for you!
Our clinical support patient facing administration workforce is vital to our organisation, without them our front-line Doctors, Nurses and Allied Health Professional cannot deliver the excellent care to our patients we strive for. As a support to our clinical workforce within the Divisions you will play a crucial role in ensuring the smooth and efficient operation of our hospital wards.
Your efforts will directly contribute to the well-being and comfort of our patients, making you an integral part of their healthcare journey.
Centralised Recruitment:
We have adopted a centralised hiring process for administration roles in bands 2-3 and 4-5. This means you apply once and are considered for multiple positions within our organisation, saving time for both candidates and managers while accessing a broader talent pool.
This week are currently recruiting for the following Bands 4 and 5 role across the organisation:
• Outpatients Booking Officer (Band 4)- 37.5 hours per week, Permanent, Location- John Radcliffe Hospital
When applying please:
• Include as much detail as possible in the application inc. qualifications, roles and responsibilities
• Include a supporting statement and showcase your skills and experience
• Specify if you have a strong desire to work in a certain department or role type
• Let us know if you want full time or part time work
Shortlisting will be carried out on: W/C 12th May 2025
The interview date for successful candidates will be: 20th May 2025
Please note, this vacancy may close early if there are sufficient applications.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
1. Ensure accurate and comprehensive patient records and clinical details
including outpatient referrals are added onto EPR in a timely manner,
according to agreed standards, (the Trusts’ Elective Access Policy and
Data Quality).
2. Book appointments on EPR as per Trust procedures in line with the
Trusts Elective Access Policy and ensure all referrals are clinically
triaged within 48 hours.
3. Ensure that patients on ERS (Electronic Referral System) are given
appointment dates in accordance with clinical priority and length of
wait, and that patients on the ASI list are managed accordingly.
4. Ensure that the appropriate action is taken following both patient and
hospital cancellations, such that the utilisation of elective capacity is
maximised.
5. Ensure that the patients’ 18 week RTT pathway is correct on EPR before undertaking any changes.
6. Proactively monitor all outpatient clinics and highlight any capacity issues or potential Cancer or 18 week breaches, where possible
prevent these with the support of the Outpatient Booking Team Leader
7. Be responsible for manging designated patient tracking lists (PTL) and
attend weekly PTL meetings with the management teams.
8. To ensure all clinician annual leave and changes in outpatient sessions
are accurately recorded on the electronic patient record (EPR) and that
the affected outpatient sessions are proactively maintained such that
maximum waiting times are met and capacity is fully utilised. As such
the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
9. Take a lead to resolve clinic cancellation issues by communicating with
colleagues and arranging cover or alternative clinics where required.
10.The post holder is expected to develop an understanding of the Trust
Elective Access Policy and related procedures, and to make a positive
contribution to the ongoing development of elective administration processes.
This advert closes on Sunday 11 May 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.