2019 - Levy Operations Co-Ordinator
| Dyddiad hysbysebu: | 25 Ebrill 2025 |
|---|---|
| Cyflog: | £29,700 i £36,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 09 Mai 2025 |
| Lleoliad: | King's Lynn |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 1 diwrnod yr wythnos |
| Cwmni: | Construction Industry Training Board |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 2019 |
Crynodeb
Role - Levy Operations Co-ordinator
Post Type - Permanent
Working Pattern - Full Time
Target Salary - £33,900
Location - Bircham Newton/Peterborough/Hybrid Working
CITB operates a hybrid working policy including working from home, on average one day in the office per week
Interview dates - TBC
CITB is the industry training board for the construction sector in England, Scotland and Wales. It's our job to help the construction industry attract talent and to support skills development, to build a better Britain.
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population, and people from under-represented groups are encouraged to apply for vacancies.
CITB operates a hybrid working policy including working from home, on average one day in the office per week, and additional travel to other CITB locations, as required
We're looking for a self-starter with strong administration skills to join the Levy/Finance team.
About the role
The Levy Operations Co-ordinator is accountable for assisting and supporting CITB customers (primarily Employers) through all elements of the CITB Levy lifecycle through the delivery of both reactive and proactive effective customer contact.
To ensure all customer accounts are accurate, up to date and are consistently reviewed against the Levy life cycle to identify any further actions to be completed.
Key responsibilities and accountabilities
1 - Effective account management and support of all activities within the CITB Levy Lifecycle, including:
Registration of new employers
Review and maintenance of information held on the CITB Levy Register
Administration of employer accounts (e.g. changes to status, scope, contact details, online account support, etc)
Support in Levy Returns and Assessments
Support with the collection of CITB Levy collection
2 - Responsibility for the delivery of a professional customer service and experience - exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
3 - Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
4 - Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and any future methods adopted
5 - To ensure timely delivery of workload is completed to required quality benchmarks
6 - To provide on the job training, knowledge sharing and collaboration to support to new and existing team members
About You
To apply for this role, you must be able to demonstrate that you:
Are a clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
Have the ability to develop and maintain relationships with customers
Have a strong customer focus with enhanced customer handling skills (including handling difficult customers)
Have experience in problem-solving skills and dispute resolution skills
Are self-motivated and able to manage and complete own workload within timescales
Are committed, enthusiastic and professional
Are computer literate with a high attention to detail and accuracy
Ideally, you can also demonstrate that you:
Have experience of working in a customer services team
Have experience of working within a regulated environment
Have experience of working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
Have a recognised customer service qualification
Other requirements
Flexible approach to working hours to meet deadlines when required
CITB Benefits
33 days holiday per year (including bank holidays)
Flexible benefits including buy/sell annual leave, childcare vouchers, cycle to work and insurance
Pension scheme
Long service awards
CITB recognition scheme
Employee assistance programme
Post Type - Permanent
Working Pattern - Full Time
Target Salary - £33,900
Location - Bircham Newton/Peterborough/Hybrid Working
CITB operates a hybrid working policy including working from home, on average one day in the office per week
Interview dates - TBC
CITB is the industry training board for the construction sector in England, Scotland and Wales. It's our job to help the construction industry attract talent and to support skills development, to build a better Britain.
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population, and people from under-represented groups are encouraged to apply for vacancies.
CITB operates a hybrid working policy including working from home, on average one day in the office per week, and additional travel to other CITB locations, as required
We're looking for a self-starter with strong administration skills to join the Levy/Finance team.
About the role
The Levy Operations Co-ordinator is accountable for assisting and supporting CITB customers (primarily Employers) through all elements of the CITB Levy lifecycle through the delivery of both reactive and proactive effective customer contact.
To ensure all customer accounts are accurate, up to date and are consistently reviewed against the Levy life cycle to identify any further actions to be completed.
Key responsibilities and accountabilities
1 - Effective account management and support of all activities within the CITB Levy Lifecycle, including:
Registration of new employers
Review and maintenance of information held on the CITB Levy Register
Administration of employer accounts (e.g. changes to status, scope, contact details, online account support, etc)
Support in Levy Returns and Assessments
Support with the collection of CITB Levy collection
2 - Responsibility for the delivery of a professional customer service and experience - exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
3 - Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
4 - Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and any future methods adopted
5 - To ensure timely delivery of workload is completed to required quality benchmarks
6 - To provide on the job training, knowledge sharing and collaboration to support to new and existing team members
About You
To apply for this role, you must be able to demonstrate that you:
Are a clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
Have the ability to develop and maintain relationships with customers
Have a strong customer focus with enhanced customer handling skills (including handling difficult customers)
Have experience in problem-solving skills and dispute resolution skills
Are self-motivated and able to manage and complete own workload within timescales
Are committed, enthusiastic and professional
Are computer literate with a high attention to detail and accuracy
Ideally, you can also demonstrate that you:
Have experience of working in a customer services team
Have experience of working within a regulated environment
Have experience of working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
Have a recognised customer service qualification
Other requirements
Flexible approach to working hours to meet deadlines when required
CITB Benefits
33 days holiday per year (including bank holidays)
Flexible benefits including buy/sell annual leave, childcare vouchers, cycle to work and insurance
Pension scheme
Long service awards
CITB recognition scheme
Employee assistance programme