Business Administrator Apprenticeship at Hendford Lodge Medical Practice
| Posting date: | 25 April 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 25 May 2025 |
| Location: | Yeovil, Somerset |
| Remote working: | On-site only |
| Company: | Somerset Skills and Learning |
| Job type: | Apprenticeship |
| Job reference: |
Summary
To provide a point of contact for patients and act as a focal communication between patients, doctors and other primary healthcare team members. To learn how to provide administrative support to a team and to provide a high level of customer care, work as part of a busy reception team and back-office support.
- Receive and make calls as required
- Divert calls and take messages as appropriate
- Ensure that paper medical records are available to the doctors upon request
- Cancel patient’s appointments when necessary
- Moving appointments to different clinics if asked by Supervisors
- An ability to use own judgement and resourcefulness, common sense and local
knowledge to respond to patient enquiries and requests
- Strict adherence to patient confidentiality at all times
- Receive and make calls as required
- Divert calls and take messages as appropriate
- Ensure that paper medical records are available to the doctors upon request
- Cancel patient’s appointments when necessary
- Moving appointments to different clinics if asked by Supervisors
- An ability to use own judgement and resourcefulness, common sense and local
knowledge to respond to patient enquiries and requests
- Strict adherence to patient confidentiality at all times