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Library, Digital and Resident Advisor
| Posting date: | 24 April 2025 |
|---|---|
| Salary: | £2,402 to £2,564 per year, pro rata |
| Hours: | Part time |
| Closing date: | 04 May 2025 |
| Location: | Maidenhead, Windsor & Maidenhead |
| Remote working: | On-site only |
| Company: | Royal Borough of Windsor and Maidenhead |
| Job type: | Permanent |
| Job reference: |
Summary
We have a great opportunity for a Library Advisor to join us!
This is a weekend part-time permanent role and a salary of £23,706 - £25,306 per annum (£2,402 - £2,564 per annum pro rata based on 3.75 hours).
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The Role:
As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library and council services at RBWM libraries.
Your role will involve:
Delivering excellent customer service to library customers patiently and empathetically, understanding that all customer interactions make a difference
Dealing with enquiries including council customer services and general community signposting and support services
Assisting customers with digital support
Supporting and delivering library events
What we are looking for:
Someone who loves helping people
An understanding of the value of the public library service to communities and individuals
Excellent digital skills and the ability to show people how to use a variety of digital devices
A love of books and reading
Ability to work at any location in the Borough sometimes single staffing.
A level of physical fitness enabling carrying boxes of books, pushing loaded book trolleys and being on your feet for extended periods of time.
Exceptional patience, adaptability and emotional intelligence
What we offer:
32 days annual leave
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the libraries.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: w/c 19 May 2025
If you wish to discuss this position informally, please contact Jacky Lamb (Library and Resident Contact Team Leader - Operations, Partnerships and Community Development) jacalyn.lamb@RBWM.gov.uk
This is a weekend part-time permanent role and a salary of £23,706 - £25,306 per annum (£2,402 - £2,564 per annum pro rata based on 3.75 hours).
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
This is an excellent opportunity for an enthusiastic Library Advisor to join our Library and Resident Contact (Face to Face) team.
The Role:
As part of the wider Library and Resident Services Team you will have a key role in delivering day to day library and council services at RBWM libraries.
Your role will involve:
Delivering excellent customer service to library customers patiently and empathetically, understanding that all customer interactions make a difference
Dealing with enquiries including council customer services and general community signposting and support services
Assisting customers with digital support
Supporting and delivering library events
What we are looking for:
Someone who loves helping people
An understanding of the value of the public library service to communities and individuals
Excellent digital skills and the ability to show people how to use a variety of digital devices
A love of books and reading
Ability to work at any location in the Borough sometimes single staffing.
A level of physical fitness enabling carrying boxes of books, pushing loaded book trolleys and being on your feet for extended periods of time.
Exceptional patience, adaptability and emotional intelligence
What we offer:
32 days annual leave
Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
Free employee parking close to the libraries.
Give As You Earn scheme.
Instant Reward Scheme to recognise and reward innovative achievement.
Employee Assistance Programme providing counselling, advice and information.
Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: w/c 19 May 2025
If you wish to discuss this position informally, please contact Jacky Lamb (Library and Resident Contact Team Leader - Operations, Partnerships and Community Development) jacalyn.lamb@RBWM.gov.uk