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Customer Service (Work Experience)
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 12.25 |
| Hours: | Part time |
| Closing date: | 23 May 2025 |
| Location: | BL1 4QZ |
| Remote working: | On-site only |
| Company: | Everest Recruitment and Services ltd |
| Job type: | Apprenticeship |
| Job reference: | EVEROFF2025 |
Summary
Company Overview
Everest Recruitment and Services is a premier provider of staffing solutions, dedicated to connecting talented professionals with leading organizations across diverse industries. Our commitment to excellence and deep market understanding allows us to deliver tailored recruitment services that foster long-term partnerships and drive success.
Position Summary
We are seeking a proactive and customer-focused Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our clients and candidates, providing exceptional service and support while facilitating the recruitment process.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information about our services and assist clients with their recruitment needs.
Analyze customer requirements to ensure optimal service delivery.
Perform data entry tasks to maintain accurate records of client interactions.
Upsell additional services when appropriate to enhance client satisfaction.
Demonstrate excellent phone etiquette while communicating with clients and candidates.
Collaborate with team members to improve service processes and outcomes.
Maintain confidentiality of sensitive information.
Adhere to company policies and procedures.
Recruiting Resources
+3
SmartRecruiters
+3
LinkedIn Business Solutions
+3
Requirements
Proficient in English, both verbal and written.
Strong communication and interpersonal skills.
Ability to analyze customer needs and provide tailored solutions.
Experience with data entry and maintaining accurate records.
Familiarity with upselling techniques is beneficial but not required.
Multilingual candidates are encouraged to apply.
Basic experience with MS Word, Excel, and email communication.
High school diploma or equivalent; additional education or training is a plus.
Monster.com
Preferred Qualifications
Previous experience in a customer service role, preferably within the recruitment industry.
Familiarity with Customer Relationship Management (CRM) systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Why Join Everest Recruitment and Services?
Be part of a dedicated team committed to excellence in recruitment services.
Opportunities for professional growth and development.
Engage with diverse clients and candidates across various industries.
Contribute to meaningful connections that drive success for individuals and organizations.
Everest Recruitment and Services is a premier provider of staffing solutions, dedicated to connecting talented professionals with leading organizations across diverse industries. Our commitment to excellence and deep market understanding allows us to deliver tailored recruitment services that foster long-term partnerships and drive success.
Position Summary
We are seeking a proactive and customer-focused Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our clients and candidates, providing exceptional service and support while facilitating the recruitment process.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information about our services and assist clients with their recruitment needs.
Analyze customer requirements to ensure optimal service delivery.
Perform data entry tasks to maintain accurate records of client interactions.
Upsell additional services when appropriate to enhance client satisfaction.
Demonstrate excellent phone etiquette while communicating with clients and candidates.
Collaborate with team members to improve service processes and outcomes.
Maintain confidentiality of sensitive information.
Adhere to company policies and procedures.
Recruiting Resources
+3
SmartRecruiters
+3
LinkedIn Business Solutions
+3
Requirements
Proficient in English, both verbal and written.
Strong communication and interpersonal skills.
Ability to analyze customer needs and provide tailored solutions.
Experience with data entry and maintaining accurate records.
Familiarity with upselling techniques is beneficial but not required.
Multilingual candidates are encouraged to apply.
Basic experience with MS Word, Excel, and email communication.
High school diploma or equivalent; additional education or training is a plus.
Monster.com
Preferred Qualifications
Previous experience in a customer service role, preferably within the recruitment industry.
Familiarity with Customer Relationship Management (CRM) systems.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Why Join Everest Recruitment and Services?
Be part of a dedicated team committed to excellence in recruitment services.
Opportunities for professional growth and development.
Engage with diverse clients and candidates across various industries.
Contribute to meaningful connections that drive success for individuals and organizations.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.