Warning
This job advert has expired and applications have closed.
Online Retail Assistant
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £25,542 per year |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Bedford, Bedfordshire |
| Remote working: | On-site only |
| Company: | Keech Hospice |
| Job type: | Permanent |
| Job reference: |
Summary
Keech Hospice is seeking an Online Retail Assistant to join our small and dedicated team currently based in Bedford with plans to relocate to Luton. This role is key to increasing income and profitability from our online shops specifically through eBay whilst also delivering exceptional customer service.
Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.
What you will do
Collaborate effectively with staff to achieve team goals and targets.
Create effective, accurate, and attractive product listings to increase competitiveness.
Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
Contribute towards the growth of Keech online shop by maximising opportunities
Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
Essential
Experience of online selling platforms (specifically eBay or similar)
Confident in producing adverts and writing product listings
Good attention to detail with a keen eye for accuracy.
Strong team player with excellent interpersonal skills
Proficiency in Microsoft Office programs and willingness to learn new systems
Desirable
Understanding of customer service best practices
Familiarity with complaint handling and problem solving
Ability to delegate workload and manage own simultaneously .
Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.
All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.
We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them
Starting salary £25,542 per annum, with room to develop and progress through the pay grade banding to £25,759 on a competency based framework.
What you will do
Collaborate effectively with staff to achieve team goals and targets.
Create effective, accurate, and attractive product listings to increase competitiveness.
Manage customer complaints with professionalism and empathy, striving for positive resolutions within a timely manner and respond to messages promptly and process refunds according to guidelines.
Contribute towards the growth of Keech online shop by maximising opportunities
Oversee stock control, optimise listings, and manage product rotation to improve the online shopping experience.
Essential
Experience of online selling platforms (specifically eBay or similar)
Confident in producing adverts and writing product listings
Good attention to detail with a keen eye for accuracy.
Strong team player with excellent interpersonal skills
Proficiency in Microsoft Office programs and willingness to learn new systems
Desirable
Understanding of customer service best practices
Familiarity with complaint handling and problem solving
Ability to delegate workload and manage own simultaneously .
Keech Hospice is an equal opportunity employer and we value diversity in our workplace. We appreciate the unique perspectives and experiences everyone brings and we are committed to fostering an inclusive environment. Should you need any assistance completing an application form please e-mail recruitment@keech.org.uk.
All prospective employees will be required to undergo a basic DBS (Disclosure & Barring Service) check.
We are committed to ensuring the safety and well-being of the individuals we serve and will take appropriate measures to safeguard them
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.