CLIENT EXPERIENCE ASSISTANT
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | 5 Jewry St, Fenchurch St, London EC3N 2EX |
| Remote working: | On-site only |
| Company: | Blue Gem Holdings Ltd |
| Job type: | Permanent |
| Job reference: | CEA101 |
Summary
What You Will Do:
As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to
our clients, being an extension of their business. You will work alongside a growing team of Client Experience
Assistants and Executives, while reporting to the General Manager. Some of your key responsibilities will include:
• Assisting with administrative requests – with our operations department being an extension of our client’s
businesses, it is important we deal with client request in a timely and professional manner, while adding a
personal touch, this includes but is not limited to, mail handling, the ordering of supplies for their business or
ordering taxis, hotels and restaurants
• Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front
of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding
services (training will be provided)
• Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given
design projects, allowing you to develop your interior design skills, creating show offices to support the sales
department
• Organising client events – part of our concierge service is hosting client events, which you and your front of
house colleagues are given autonomy to organise, creating a luxurious experience for our clients.
• Tracking – you will be responsible for tracking clients monthly spends, supporting our finance department
• Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all
times, allowing clients to work in a space for success.
• Identifying opportunities – create the perfect client experience is vital for the success of One Avenue, you
will be given autonomy to review our hospitality offering to our clients and create suggestions based on your
findings.
As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to
our clients, being an extension of their business. You will work alongside a growing team of Client Experience
Assistants and Executives, while reporting to the General Manager. Some of your key responsibilities will include:
• Assisting with administrative requests – with our operations department being an extension of our client’s
businesses, it is important we deal with client request in a timely and professional manner, while adding a
personal touch, this includes but is not limited to, mail handling, the ordering of supplies for their business or
ordering taxis, hotels and restaurants
• Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front
of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding
services (training will be provided)
• Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given
design projects, allowing you to develop your interior design skills, creating show offices to support the sales
department
• Organising client events – part of our concierge service is hosting client events, which you and your front of
house colleagues are given autonomy to organise, creating a luxurious experience for our clients.
• Tracking – you will be responsible for tracking clients monthly spends, supporting our finance department
• Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all
times, allowing clients to work in a space for success.
• Identifying opportunities – create the perfect client experience is vital for the success of One Avenue, you
will be given autonomy to review our hospitality offering to our clients and create suggestions based on your
findings.