Systems Analyst
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £41,055 to £44,415 per year |
| Additional salary information: | GPA is also committed to recognising and rewarding where our staff hold the “Gold Standard’ accreditation relevant to their Specialism and offer a £5000 non-pensionable allowance to staff who have achieved this. |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Bristol |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 402361/2 |
Summary
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
We are seeking a highly motivated and experienced Salesforce Systems Analyst to join our dynamic team! You will be at the forefront of transforming business processes through cutting-edge Salesforce technologies. As part of forward thinking organisation, you will leverage Salesforce’s powerful features, including Einstein AI and automation tools, to deliver impactful, data-driven solutions that drive business growth and enhance user experience.
This role will be responsible for the development, configuration and implementation of Salesforce solutions. The role will collaborate with stakeholders to gather requirements, user needs, design systems and ensure successful delivery and integration of Salesforce solutions. You will play a key role in systems development, systems design, software configuration and documentation while adhering to best practices and full systems development lifecycle (SDLC).
This is your opportunity to shape the future of our CRM ecosystem (including an external-facing GPA Client Portal), work on exciting projects, and collaborate with talented teams, all while using the latest innovations in the Salesforce platform.
Why Join Us?
- Work on exciting, innovating projects that leverage the latest in Salesforce technologies, including Einstein AI and advanced automation tools.
- Join a company that values creativity, collaboration, and forward-thinking solutions.
- Professional growth opportunities with ongoing training and certifications supported by the company.
- A dynamic and collaborative work environment where your ideas matter and can have a direct impact on the business.
Be part of a team that’s shaping the future of CRM, driving business growth, and making a real impact with Salesforce innovations.
Key Responsibilities:
Systems Design (User Centric)
- Focus on creating intuitive, user-friendly interfaces with Salesforce and Salesforce Client Portal (Experience Cloud) that enhance the user experience and streamline workflows.
- Conduct user research and gather feedback to ensure that Salesforce solutions meet the specific needs and preferences of end-users.
- Analyse business processes and design appropriate Salesforce solutions to meet organisation needs
- Collaborate with stakeholders to define functional and non-functional requirements and system specifications.
- Develop detailed design documentation (including high level and low level design), workflows, data models and process diagrams.
Systems Development and Integration
- Design and develop Salesforce solutions aligned with business requirements and user needs.
- Lead the integration of Salesforce with other enterprise systems.
- Apply best practices in system configuration and system architecture to ensure system scalability and maintainability.
Software Configuration and Implementation
- Configure Salesforce features, including objects, fields, workflows, validations, reports and dashboards to meet business requirements.
- Utilise Salesforce declarative and programmatic tools (e.g. Process Builder, Flow, APEX) to create and automate business processes.
- Ensure that configurations are optimised for performance and align with business objectives.
- Lead the implementation of Salesforce solutions, coordinating with developers, testers and system administrators.
- Oversee the configuration, customisation and deployment of Salesforce applications, ensuring that solutions meet user needs and technical specifications.
System Testing and Validation
- Develop and execute test plans to ensure system functionality meets business requirements and operates effectively.
- Conduct user acceptance testing (UAT) with stakeholders to validate system performance and gather feedback.
- Identify, troubleshoot and resolve system issues during testing and post-deployment.
User Support and Training
- Provide ongoing support to Salesforce users, resolving technical issues and answering system-related queries.
- Create and maintain training materials and conduct user training sessions to ensure effective use of Salesforce tools.
- Continuously monitor system performance and proactively address potential issues.
System Adoption and Product Management
- Track system usage metrics and user engagement through Salesforce reports and dashboards to identify areas where adoption may be lagging.
- Regularly gather feedback from users to understand challenges, areas of improvement, and potential features that could enhance their experience.
- Maintain a product backlog of system enhancements, process improvements, and new feature requests, ensuring it is regularly updated and prioritised using JIRA.
- Facilitate regular reviews of the backlog with business stakeholders to ensure alignment with evolving business needs and goals.
Documentation and Reporting
- Maintain detailed documentation of systems designs, configurations, and modifications.
- Generate and maintain reports, dashboards and metrics in Salesforce to provide business insights.
- Document business processes and workflows for use in future system enhancements or audits.
- Provide regular reports on system performance, usage, and opportunities for improvement.
Proud member of the Disability Confident employer scheme