Customer Service Administrator
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 23 May 2025 |
| Location: | NG21 0RT |
| Remote working: | On-site only |
| Company: | Ambitions Personnel |
| Job type: | Permanent |
| Job reference: | RH/JSE-155004 |
Summary
We are seeking a highly organised and detail-oriented individual to join our team as a General Office Administrator/ Customer Service Administrator. Based in Blidworth, you will be responsible for performing various tasks to ensure the smooth operation of our team.
Responsibilities:
• To work with the customer service team and react to customer requests and prioritise dependant on an SLA and contractual standpoint.
• The ability to prioritise your time and be extremely proactive, looking around corners and mitigating problems in advance.
• Managing customer calls, emails and queries, from the first point of contact to the resolution.
• Creating, sending and following up on quotes for customers.
• Communicating with customers about the status of jobs or any outstanding quotations.
• Communicating with original equipment manufacturers about warranty approvals.
• Ensuring all data is uploaded accurately onto the online system.
• Working alongside Managers to problem solve, escalating any queries as necessary.
• Setting up service appointments on Salesforce and ensuring the appointment's status is correct.
• Maintaining a high standard of professionalism with both customers, engineers and fellow team members.
Experience:
• Previous experience handling customer queries and problem-solving complaints would be advantageous.
• Experience in a customer service setting would be advantageous.
• Working within a team.
Requirements:
• We are looking for individuals who are keen to provide strong, customer-focused, quality service. You will be liaising with our customers and engineers on a day-to-day basis.
• Comfortable in a role where each day presents different challenges and fast-paced situations, tasks move and change at pace.
• Confident and clear communicator, both written and verbally.
• High levels of organisation and time keeping abilities, able to multitask efficiently.
Job Type: Full-time
Schedule:
• Monday to Friday, 8.30am until 5.00pm
Education:
• GCSE or equivalent (preferred)
Experience:
• Administrative experience: 1 year (preferred)
• Customer service: 1 year (required)
Work Location: In person
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