Holistic Support Advisor (Single Homeless Accommodation Program SHAP)
| Posting date: | 23 April 2025 |
|---|---|
| Salary: | £31,550 to £33,666 per year |
| Hours: | Full time |
| Closing date: | 05 May 2025 |
| Location: | TS10 5JR |
| Remote working: | On-site only |
| Company: | Beyond Housing |
| Job type: | Temporary |
| Job reference: | 274836JCP |
Summary
We have an exciting opportunity to join our Supported Living team in Redcar as Holistic Support Advisors. Please note that this role may be collocated with Middlesbrough Council or based out of our Redcar office
You will accept referrals, carry a small caseload of customers, and provide intensive interventions, harm reduction, information, advice, and guidance to engage and support people with complex support and housing needs, who are former street homeless; to enable and empower them to sustain a tenancy and engage with various internal and external support services across Middlesbrough.
You will assist and empower customers to access various statutory and voluntary services to improve their circumstances and sustain their tenancy, through home/community visiting and developing a robust risk and support plan to enable customers to achieve independence.
This demanding and rewarding role requires a driven person with a sound knowledge of social and medical referral pathways and a skill for problem solving and the ability to communicate clearly and effectively, as well as respond calmly and effectively to crisis.
The right candidate will be confident, approachable and knowledgeable, calm and unflappable, and able to take control of a situation and empower customers towards independence. Ideally, you will have a sound understanding of a trauma-informed approach, safeguarding and mental capacity.
You will be able to communicate clearly and confidently with customers in crisis, as well as with fellow housing and support professionals in both the statutory sector and the third/voluntary sector.
As you will proactively support customers with complex support needs, you will be required to provide regular out of hours planned and responsive support.
The Supported Living team sits within the wider Independent Living team, who provide numerous support services to enable our customers to live independently.
Internal candidates must discuss a secondment with their line manager before applying for this role.
This is a full-time funded post until 31 March 2028.
Kevin Bradshaw is our Supported Living Manager, so if you fancy a chat to find out more about the amazing work our Support Living team does, give him a call on 07896 715194.
Closing date for applications is Monday 5 May 2025 at midday, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
Salary sacrifice electric vehicle lease scheme to support cost effective green travel
You will accept referrals, carry a small caseload of customers, and provide intensive interventions, harm reduction, information, advice, and guidance to engage and support people with complex support and housing needs, who are former street homeless; to enable and empower them to sustain a tenancy and engage with various internal and external support services across Middlesbrough.
You will assist and empower customers to access various statutory and voluntary services to improve their circumstances and sustain their tenancy, through home/community visiting and developing a robust risk and support plan to enable customers to achieve independence.
This demanding and rewarding role requires a driven person with a sound knowledge of social and medical referral pathways and a skill for problem solving and the ability to communicate clearly and effectively, as well as respond calmly and effectively to crisis.
The right candidate will be confident, approachable and knowledgeable, calm and unflappable, and able to take control of a situation and empower customers towards independence. Ideally, you will have a sound understanding of a trauma-informed approach, safeguarding and mental capacity.
You will be able to communicate clearly and confidently with customers in crisis, as well as with fellow housing and support professionals in both the statutory sector and the third/voluntary sector.
As you will proactively support customers with complex support needs, you will be required to provide regular out of hours planned and responsive support.
The Supported Living team sits within the wider Independent Living team, who provide numerous support services to enable our customers to live independently.
Internal candidates must discuss a secondment with their line manager before applying for this role.
This is a full-time funded post until 31 March 2028.
Kevin Bradshaw is our Supported Living Manager, so if you fancy a chat to find out more about the amazing work our Support Living team does, give him a call on 07896 715194.
Closing date for applications is Monday 5 May 2025 at midday, applications will be reviewed throughout the duration of the advert and we may close it early should enough applications be received. We are not working with recruitment agencies on this vacancy.
Beyond Housing’s Employability team is here to support your application. If you need any assistance please call 0345 065 5656 or email employmentsupport@beyondhousing.co.uk.
Who is Beyond Housing?
We are proud to be an ethical organisation, deeply embedded in our local communities. With over 15,000 homes, 30,000 customers and 750 colleagues, we're changing lives every day. Our mission is simple; to provide homes customers want, services they value, delivered by people who care. We want to help our customers and communities to succeed and thrive. Considerate, collaborative, ambitious and accountable – that’s just our way of life.
Our offices are more than just the space we work in. We encourage inspiration, creativity and productivity in a relaxed and comfortable environment. We’re looking for people who are travelling in the same direction when it comes to the way we work, live our values and deliver our services. Our reward and recognition offer is pretty impressive too!
We have ambitious plans for further impact, and we need the right people to take this leap with us. It may be challenging at times, but you can be assured that it is going to be rewarding and inspiring. After all, we are changing lives, every day, in all that we do.
Why choose us?
The team here at Beyond Housing genuinely cares about the work we do to transform the lives of our customers. We think this is a pretty big reason to love your career at Beyond Housing, and that’s why our benefits package shows Beyond Housing genuinely cares about its teams too.
Here are some details of our employment package:
Agile working – to give you that positive work-life balance. This enables you to work up to two days from home (if your role is suitable for that) after you have settled in and learned the ropes
Generous holiday entitlement (up to 39 days including bank holidays after 5 years’ service) with the ability to purchase more if you wish
Impressive salaries that match the market rate, with a commitment to an annual cost of living rise
Commitment to paying the Real Living Wage as defined by the Living Wage Foundation
Competitive pension scheme with generous employer contributions, to help you plan financially for your retirement
Life assurance to look after your loved ones should the worst happen to you, and generous time off for bereavement if the worst happens to your loved ones
Health cash plan, to claim back basic medical expenses such as optical, dental, and complementary therapies, along with free flu jabs to keep you tip-top
A much-needed caffeine boost with free tea and coffee (and cordial for when you’re feeling parched)
Recognition schemes such as weekly ‘Cheers For Peers’, ‘Star of the Quarter’ and our prestigious annual Star Awards event
Long service awards every 5 years
Cycle to work scheme and cycle parking (if you’ve got the legs for it)
Cashback and discounts scheme covering a range of well-known retailers and leisure providers to help your money go further
Salary sacrifice electric vehicle lease scheme to support cost effective green travel