Senior Analyst - ITCS-Community (full-time)
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £54,320.00 to £60,981.00 per year |
| Additional salary information: | £54320.00 - £60981.00 a year |
| Hours: | Full time |
| Closing date: | 06 May 2025 |
| Location: | London, SE1 7NJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-0720 |
Summary
Recording and responding to comments and complaints on the proposed system, resolving complex problems and dealing with unanticipated issues, referring only where necessary; Actively monitoring the systems on a regular basis for user or system errors or problems, working with the Band 6 Support Analyst; Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way. Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience; Work with Principal Trainers to ensure awareness of build development and changes; Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent configuration changes to build as appropriate; Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or DT&i colleagues to discuss workflows and/or areas of concern and/or take notes of any action points; Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience; See the full job description and person specification for more details** Please be advised that if you do not already have an Epic certification, recruitment will be a two part process that will include a test and interview.**