Facilities Assistant
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £24,500 per year |
| Hours: | Full time |
| Closing date: | 22 May 2025 |
| Location: | North Norfolk |
| Remote working: | On-site only |
| Company: | The Blakeney Cottages Company Limited |
| Job type: | Permanent |
| Job reference: | Facilities Assistant |
Summary
Facilities Assistant
Location: Based from Bayfield Brecks - near Holt, north Norfolk
Hours: Full-time – 37.5 hours/week. Some flexibility required during peak periods. Saturday work required on a rota basis.
Salary: From £24,500 (depending on experience) + Bonuses and Benefits
⸻
The Facilities Assistant plays a vital role in helping to maintain the high standards of presentation, comfort, and care that guests have come to expect across our holiday cottage portfolio.
This is a varied and hands-on position involving property checks, basic maintenance, and supporting the turnover process between guest stays. The role requires a proactive and practical approach, with a focus on attention to detail, reliability, and the ability to work efficiently across multiple sites.
Key responsibilities include routine maintenance tasks such as minor repairs, property checks, managing linen deliveries and distribution of guest supplies and welcome packs. The Facilities Assistant will work closely with Maintenance and Housekeeping contractors to ensure properties are prepared to a high standard ahead of guest arrival. The role includes corresponding with guests and property owners regarding access or maintenance/housekeeping related queries, as well as monitoring the main Facilities email inboxes to ensure any issues are identified and addressed in a timely and professional manner. The Facilities Assistant will also be expected to work with the companies internal customer and booking management system, helping to keep records up to date and accurately entering data such as property costs, cleaning hours, and linen usage.
The nature of the role offers plenty of variety... each day can involve a different set of tasks or locations, from coastal cottages to countryside retreats. It is well suited to someone who enjoys working independently, solving problems practically, with an eye for detail... taking pride in well-kept, welcoming spaces.
The role is part of a small, friendly, and close-knit team that is committed to supporting one another and delivering an exceptional customer experience for both guests and property owners alike. As part of a small, family-run business, the working environment is relaxed and flexible, but built on hard work, mutual respect and shared values. Based in one of the most beautiful parts of the country, the position offers the opportunity to work in a stunning setting, with a supportive team culture and a genuine passion for what we do.
⸻
Key Responsibilities
• Carry out regular property checks and identify maintenance needs.
• Complete minor repairs and practical upkeep tasks.
• Prepare and support property turnovers in collaboration with the Housekeeping team.
• Use the internal customer and booking management system to enter and update relevant data, including property expenses, cleaning records, and linen usage.
• Management of linen, guest supplies and welcome packs.
• Assist with occasional guest-related callouts or property issues.
• Monitor the Facilities email inboxes and respond to queries.
• Communicate clearly with the Guest and Owner Liaison teams.
⸻
What We’re Looking For
• A practical, hard-working and positive approach to property care.
• Good communication skills and a helpful, friendly attitude.
• Confidence working independently and managing a daily task list.
• Basic DIY skills (minor repairs, general upkeep).
• Plan and monitor cleaning schedules in coordination with bookings, keeping an eye out for last-minute reservations that may require quick turnaround.
• A full UK driving licence (company vehicle provided).
• Willingness to work Saturdays and bank holidays on a rota basis, particularly in peak season
• A commitment to maintaining high standards of quality
⸻
What We Offer
• A varied, active role in a beautiful north Norfolk setting
• Friendly, close-knit team environment with strong support
• A relaxed and flexible working culture within a family-run business
• Full training and clear communication from the wider team
• Use of a company vehicle for property visits
• Staff discounts on holiday stays
• 28 days paid holiday (including bank holidays)
• Performance-based annual bonus
• Company health insurance
Location: Based from Bayfield Brecks - near Holt, north Norfolk
Hours: Full-time – 37.5 hours/week. Some flexibility required during peak periods. Saturday work required on a rota basis.
Salary: From £24,500 (depending on experience) + Bonuses and Benefits
⸻
The Facilities Assistant plays a vital role in helping to maintain the high standards of presentation, comfort, and care that guests have come to expect across our holiday cottage portfolio.
This is a varied and hands-on position involving property checks, basic maintenance, and supporting the turnover process between guest stays. The role requires a proactive and practical approach, with a focus on attention to detail, reliability, and the ability to work efficiently across multiple sites.
Key responsibilities include routine maintenance tasks such as minor repairs, property checks, managing linen deliveries and distribution of guest supplies and welcome packs. The Facilities Assistant will work closely with Maintenance and Housekeeping contractors to ensure properties are prepared to a high standard ahead of guest arrival. The role includes corresponding with guests and property owners regarding access or maintenance/housekeeping related queries, as well as monitoring the main Facilities email inboxes to ensure any issues are identified and addressed in a timely and professional manner. The Facilities Assistant will also be expected to work with the companies internal customer and booking management system, helping to keep records up to date and accurately entering data such as property costs, cleaning hours, and linen usage.
The nature of the role offers plenty of variety... each day can involve a different set of tasks or locations, from coastal cottages to countryside retreats. It is well suited to someone who enjoys working independently, solving problems practically, with an eye for detail... taking pride in well-kept, welcoming spaces.
The role is part of a small, friendly, and close-knit team that is committed to supporting one another and delivering an exceptional customer experience for both guests and property owners alike. As part of a small, family-run business, the working environment is relaxed and flexible, but built on hard work, mutual respect and shared values. Based in one of the most beautiful parts of the country, the position offers the opportunity to work in a stunning setting, with a supportive team culture and a genuine passion for what we do.
⸻
Key Responsibilities
• Carry out regular property checks and identify maintenance needs.
• Complete minor repairs and practical upkeep tasks.
• Prepare and support property turnovers in collaboration with the Housekeeping team.
• Use the internal customer and booking management system to enter and update relevant data, including property expenses, cleaning records, and linen usage.
• Management of linen, guest supplies and welcome packs.
• Assist with occasional guest-related callouts or property issues.
• Monitor the Facilities email inboxes and respond to queries.
• Communicate clearly with the Guest and Owner Liaison teams.
⸻
What We’re Looking For
• A practical, hard-working and positive approach to property care.
• Good communication skills and a helpful, friendly attitude.
• Confidence working independently and managing a daily task list.
• Basic DIY skills (minor repairs, general upkeep).
• Plan and monitor cleaning schedules in coordination with bookings, keeping an eye out for last-minute reservations that may require quick turnaround.
• A full UK driving licence (company vehicle provided).
• Willingness to work Saturdays and bank holidays on a rota basis, particularly in peak season
• A commitment to maintaining high standards of quality
⸻
What We Offer
• A varied, active role in a beautiful north Norfolk setting
• Friendly, close-knit team environment with strong support
• A relaxed and flexible working culture within a family-run business
• Full training and clear communication from the wider team
• Use of a company vehicle for property visits
• Staff discounts on holiday stays
• 28 days paid holiday (including bank holidays)
• Performance-based annual bonus
• Company health insurance