Retail Team Member
| Posting date: | 22 April 2025 |
|---|---|
| Salary: | £12.25 per hour |
| Hours: | Part time |
| Closing date: | 04 May 2025 |
| Location: | Hill Top, Sawrey, Ambleside, LA22 0LF |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Contract |
| Job reference: | IRC163014 |
Summary
We’re looking for a Retail Team Member to welcome visitors to the National Trust shop at Hill Top, to answer their questions and help them make the most of their day.
Salary: £12.25 per hour
Contract duration: Fixed Term until the 14th of November 2025
Hours/working pattern: 15 hours per week. You'll work 2 days a week, one of which will be a weekend day. Additional hours are available on an ad hoc basis.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Retail Manager, you'll be supported daily by the Retail Team Leaders. Each day is usually a team of 3 and the standard day is 9:15am to 5:15pm. We have a car share set up from Kendal, we take turns driving to reduce fuel costs and parking challenges as well as lowering our carbon emissions.
You'll join the retail team of 8 who get involved across the whole property from supporting our visitors' daily needs to running art events in the orchard. Throughout the year you'll get the chance to get involved in lots of things and feed into how we shape the experience at Hill Top for future years. We hold Discovery House Forums four times a year after work these give us the chance to hear from key speakers and learn more about the history of the Lakes and Beatrix Potter.
Working at Hill Top you're surrounded by the scenery and places that inspired many of Beatrix Potters famous stories and illustrations, our aim is to share these iconic stories with our visitors through conversations and our products. Hill Top was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon, it is a small property but full of character visited from many people across the world each year.
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
As a member of the retail team at Hill Top, you'll help share the stories of Beatrix Potter's legacy alongside helping and advising visitors with their shopping and supporting their overall visit to Hill. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
Salary: £12.25 per hour
Contract duration: Fixed Term until the 14th of November 2025
Hours/working pattern: 15 hours per week. You'll work 2 days a week, one of which will be a weekend day. Additional hours are available on an ad hoc basis.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Retail Manager, you'll be supported daily by the Retail Team Leaders. Each day is usually a team of 3 and the standard day is 9:15am to 5:15pm. We have a car share set up from Kendal, we take turns driving to reduce fuel costs and parking challenges as well as lowering our carbon emissions.
You'll join the retail team of 8 who get involved across the whole property from supporting our visitors' daily needs to running art events in the orchard. Throughout the year you'll get the chance to get involved in lots of things and feed into how we shape the experience at Hill Top for future years. We hold Discovery House Forums four times a year after work these give us the chance to hear from key speakers and learn more about the history of the Lakes and Beatrix Potter.
Working at Hill Top you're surrounded by the scenery and places that inspired many of Beatrix Potters famous stories and illustrations, our aim is to share these iconic stories with our visitors through conversations and our products. Hill Top was the start of Beatrix Potter's life as a farmer and conservationist in the Lake District. A truly international icon, it is a small property but full of character visited from many people across the world each year.
To find out more about what it’s like to work within “Retail” at the National Trust,
What you'll be doing
As a member of the retail team at Hill Top, you'll help share the stories of Beatrix Potter's legacy alongside helping and advising visitors with their shopping and supporting their overall visit to Hill. You’ll have high standards of presentation in the shop while providing excellent service to all customers.
You’ll also be able to talk to them about how everything they buy helps to fund the work of the National Trust. Other duties may include arranging, receiving and unpacking deliveries, creating shop displays and working with others in the team to keep the shop floor clean and organised.
Who we're looking for
We’d love to hear from you if you’re:
focused on giving great service to everyone you meet
a team player, but also happy to work on your own initiative
well-organised and adaptable
willing to learn new skills
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places