Customer Service Supervisor

Posting date:	18 April 2025
Salary:	£27,000 to £30,000 per year
Hours:	Full time
Closing date:	18 May 2025
Location:	GL51
Remote working:	On-site only
Company:	RE Personnel
Job type:	Permanent
Job reference:	EK1704CTL-22670

Summary

Customer Service Team Leader – Cheltenham
Up to £30,000 DOE | Full-Time | Permanent
Cheltenham
Monday – Friday, 9:00am – 5:00pm + 1 Saturday per month

Are you an experienced customer service professional ready to step into a leadership role? Or perhaps you're a team leader already, looking for a fresh opportunity in a new environment? If you’re passionate about delivering outstanding customer service and supporting a team to succeed, this could be the perfect next step in your career.

We’re recruiting for a Customer Service Team Leader to join a busy and growing business based in Cheltenham. You’ll play a key role in overseeing day-to-day customer interactions across phone, email, and webchat, while coaching and supporting your team to consistently deliver excellent service.

What You’ll Be Doing:

• Leading and supporting a small customer service team in daily operations

  
  

• Acting as a point of escalation for more complex queries and customer complaints

  
  

• Monitoring response times and ensuring service standards are met

  
  

• Providing hands-on support via phone, email, and chat as needed

  
  

• Collaborating with suppliers and internal teams to resolve order and stock queries

  
  

• Training and mentoring team members, identifying development opportunities

  
  

• Overseeing payment processes and ensuring customer satisfaction throughout

  
  

• Assisting with recruitment, rotas, and team planning where required

  
  What We’re Looking For:

  • Previous experience in customer service, ideally with some team leadership or supervisory responsibilities

    
    

  • Excellent communication skills – both written and verbal

    
    

  • Ability to motivate, support, and coach a team to perform at their best

    
    

  • Strong problem-solving skills and the confidence to handle escalated issues

    
    

  • Organised, detail-oriented, and comfortable in a fast-paced environment

    
    

  • Retail or e-commerce background is desirable but not essential

    
    Benefits:

    • Generous company annual leave

      
      

    • Staff discount

      
      

    • Company pension

      
      

    • On-site parking

      
      

    • Regular company events and socials

      
      

      Ready to lead a team that puts the customer first? Apply today to Elliott @ RE Recruitment to find out more.

      Please note: If you haven't heard back within 5 working days, unfortunately your application has not been successful. RE Recruitment acts as an employment agency on behalf of the company

      COM1