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Maternity Ward Administrator
| Posting date: | 17 April 2025 |
|---|---|
| Salary: | £25,883.00 to £26,958.00 per year |
| Additional salary information: | £25883.00 - £26958.00 a year |
| Hours: | Full time |
| Closing date: | 08 May 2025 |
| Location: | Chertsey, Surrey, KT16 0PZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9323-25-0226 |
Summary
Organisational Management The Maternity Ward Administrator role will report to the Joan Booker Ward Manager. Internally the post holder will develop effective working relationships with: Midwives and Maternity Service Staff, Medical Staff, Sonographers, Maternity Staff Team members Externally this includes. Colleagues in other NHS Trusts and organisations. Communication Be responsible for contacting patients using all communication skills, in accordance with the consultants/Registrars instructions, able to escalate appropriately any concerns. Participate in providing excellent communication and information for patients in all forms. Be responsible for all correspondence with patients, all telephone and face to face enquiries from patients and relatives using tact and diplomacy; analyse and resolve patient problems. Must have excellent written and verbal skills Work within the wider MDT team escalating queries as they arise, and able to build relationships within the team. Management of Information Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto the Cerner and to seek advice and information when this is not evident. Be responsible for the quality and integrity of information concerning patients kept on Cerner and all other patient information systems, there will be considerable number of liaisons with all members of staff within the hospital, as well as the public it is therefore essential that all individuals adopt a courteous, friendly and professional manner at all times. Have a detailed understanding of the principles of patient confidentiality, data protection and safeguarding. These principles should be always maintained. Reduce all clinics and appointments according to requests and ensure all appointments are amended as appropriately. Monitor Outpatient appointments daily to ensure correct utilisation of appointment slots and escalate if clinics are under/over booked to the Ward Manager. The post holder will be responsible for completing mandatory and statutory training appropriate to the role, and personal development. Provide support and training to new members of the team and keep them updated with changes to the booking procedure.