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Service Support Analyst ( IT Support )
| Posting date: | 17 April 2025 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 01 May 2025 |
| Location: | Seaton Delaval, NE25 0QJ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9319-25-0430 |
Summary
To assist in providing support for all PC equipment and software throughout the Trust including installation of PC hardware, software and peripheral devices. Investigate routine enquiries & queries from staff & provides assistance & advice as required. To order, install and configure new IT desktop equipment. To manage and maintain asset database and documentation as appropriate to the role. To ensure new equipment is installed and configured in a timely manner and in line with Trust standards and service levels. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels. To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this. To undergo staff training and developing as required and attend all team and departmental meetings. To update systems as appropriate to track the lifetime of IT assets within the Trust. To participate in the on-call rota.