Service Director
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | £88,168 to £101,677 per year |
| Additional salary information: | £88168 - £101677 a year |
| Hours: | Full time |
| Closing date: | 19 May 2025 |
| Location: | Exeter, EX2 5AF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9369-25-0327 |
Summary
The Service Director plays a critical role in the success of the Trust. The post holder will ensure the achievement of the following fundamental and underlying activities: Ensuring a focus on quality and productivity throughout the organization to provide the highest possible level of care within agreed resources. Leading and modeling a culture that values and supports staff to thrive, recognizing that safety, learning, and culture are inextricably linked, and enabling an approach that is cognizant of human factors. Ensuring that staff concerns are raised, investigated, and acted upon. Promoting the integration of physical and mental health and wellbeing, employing physical, psychological, and social approaches with an emphasis on social inclusion, recovery, and the interface between physical and mental health and care services. Engendering and maintaining a culture of financial control and financial awareness among all services. Engaging clinical and non-clinical staff in the business of the Trust and the Directorate, ensuring effective systems of communication. Embedding service improvements into everyday practice. Ensuring an appropriate focus on training and education, including professional and personal development for all staff, alongside aims for research and service delivery. Representing the organization in various forums to ensure the Trust strategy aligns with system developments. The post holder will be required to communicate highly complex service-related information to senior managers, staff, and wider stakeholders. This requires negotiating, motivational, and reassurance skills. At times, this communication will convey highly contentious information in atmospheres of proposed change, which may be antagonistic. The post holder will need well-developed communication skills, the ability to present to large groups, and the ability to reconcile conflicting views where there may be barriers or hostility to the message. The Service Director is accountable for the overall financial, quality, and performance management of the Directorate. This involves assessing highly complex information that requires analysis, interpretation, and comparison of a range of options. The post holder ensures the Directorate contributes to the Trusts efficiency targets as agreed during the annual business planning process and as adjusted in year from time to time. They must possess the skills to analyze service, organizational, and staffing matters. The Service Director ensures that Directorate systems and processes are fit for purpose and that staff are trained and equipped to operate them. They will highlight and develop plans to address any financial gaps in services and work effectively with Executive colleagues to support the development of plans for annual contracting processes. In partnership with the Clinical Director, the Service Director will implement and manage systems and processes within the Directorate across all professional groups, including nursing, psychological therapies, occupational therapies, allied health professionals, and social care. They will work closely with the Clinical Director to ensure safe, effective clinical leadership is fully embedded in clinical teams. The post holder will ensure that all staff operate to the standards outlined by the CQC and comply with Trust policies and procedures (clinical and non-clinical). They will ensure a robust system is in place to highlight and manage risk, seeking personal visible assurance as needed. The Service Director will ensure the delivery of outstanding, high-quality services demonstrating excellent clinical outcomes for the people who use the services. The Service Director will manage and control the day-to-day operations of the Operations Directorate to fulfill regulatory, business plan, contractual, and commercial obligations, and effectively manage risks. They will promote a culture of innovation and continuous improvement based on best practices and positive service user experiences. The post holder will ensure that all staff treat service users, carers, and relatives with dignity and respect at every stage of their care. The Service Director will provide clear and inspirational direction and support to staff working within the services, ensuring they are appropriately managed, motivated, and engaged to ensure the successful and coordinated delivery of activities and outcomes. They will recruit, motivate, train, develop, and retain appropriate staff, enabling them to have the skills, expertise, and discretion to function effectively in their roles. The post holder will promote joint working with local authorities, including the coordination and management of integrated services where appropriate. They will work closely with GPs and primary care to develop coherent multidisciplinary teams and care pathways across primary, secondary, and acute care. The Service Director will take account of the diversity of the population served by DPT and be aware of the political context. The post holder will work closely with Integrated Place Partnerships on wider development projects and collaborate with relevant partner organizations to ensure that service user needs are properly met and managed across organizational boundaries, including the implementation of safeguarding, confidentiality, and consent guidelines.