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Healthcare Assistant - Hospice Community Team
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | £26,099.00 per year |
| Additional salary information: | £26099.00 a year |
| Hours: | Full time |
| Closing date: | 04 May 2025 |
| Location: | Kent, ME20 7PU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0118-25-0008 |
Summary
HEART OF KENT HOSPICE JOB DESCRIPTION Job Description: Healthcare Assistant Reports To: Head of Hospice Community Team Accountable To: Patient Services Director Responsible for: Participating as one of the multidisciplinary specialist palliative care team in the provision of the highest standard of holistic care for hospice patients in the community and outpatient settings. Main Responsibilities Working under the direction of the Head of Hospice Community Service practice at a Healthcare Assistant level in the community and outpatient settings. Providing holistic patient and carer assessment, advice, and support across a range of mediums including telephone and face-to-face. 1.2 Support the Hospice Community Service in the provision of externally contracted services e.g. Dementia Helpline Service. 1.3 To demonstrate and promote patient centred care and ensuring privacy and dignity is practiced at all times. 1.4 To work closely with the multidisciplinary team, creating a collegiate approach to patient care communicating effectively with patients, loved ones, internal and external colleagues. 1.5 To maintain personal approach to patients, relatives and carers ensuring their physical, social, psychological, and spiritual needs are met. 1.6 To demonstrate a commitment to evidence-based practice and clinical excellence, including the use and reporting of outcome measures. 1.7 Work with the Hospice Community Service to provide support for patient and carers through Hospice Hub outpatient model. 1.8 Communicate relevant information about service users relevant MDT members, including any changes in condition. 1.9 Understand the concept of loss and be able to contribute to supporting relatives and carers. 1.10 Maintain a respectful, non-judgmental, and caring attitudes towards all those who use the service and their loved ones and carers. 1.11 Undertake routine interventions/investigations as delegated, the following is an example and not exhaustive: Urine collection and testing Simple dressings Stoma care Testing and recording of blood sugars Taking and recording of temperature, pulse, respiration and blood pressure Venepuncture Supervise patients taking oral drugs - in line with local operating guidelines - and administer inhalers, nebulisers and creams under the direct supervision of a registered nurse or Dr in with hospice drug policy Report on and participate in risk assessments as required 1.12 Carry out cleaing of equipment as necessary and report any defects in equipment to your line manager. 1.13 Support the team of administration and clinical volunteers, in practice and learning, reporting back as required to the Head of Department. 2. Professional Competence 2.1 To ensure that you do not perform any delegated duty for which you do not possess the necessary knowledge, skill or experience. 2.2 Keep up to date with current legislation, professional practice issues and relevant developments in palliative care and rehabilitation as appropriate to the role. 2.3 To identify personal development and training needs through clinical supervision and the performance review and appraisal process and undertake relevant training as appropriate. 2.4 Undertake relevant competency development 3. Education, Training and Research 3.1 Support junior colleagues and volunteers in their development. 3.2 To participate in the Hospice performance review and appraisal process which is known as Your Snapshot. Attend all statutory and mandatory training and ensure that colleagues and volunteers undertake appropriate induction and training. Undertake training and development as identified through individual performance reviews. 3.3 To assist as appropriate in the delivery of training sessions. This may include both external and in-house training. 3.4 To participate in research, audit projects as appropriate. 3.5 To carry out outcome measures, patient questionnaires and patient surveys as directed by the Head of Hospice Community Service 4. Management 4.1 To attend meetings pertinent to organisational and professional responsibilities. 4.2 Ensure the economic use of resources, assisting in the ordering of supplies and maintenance of appropriate stock levels. 4.3 Undertake clerical duties as appropriate. 4.4 Provide equality for all patients by practicing and promoting non-discriminatory and inclusive practice and contribute to the protection of individuals from abuse. 5. Communication 5.1 To promote close harmonious working relationships and good communication links with colleagues and volunteers at all levels throughout the Hospice and the wider community. 5.2 To maintain full, accurate and confidential patient/client records, both in computer and written form, in accordance with mandatory legal requirements and the Hospice standards for documentation. 6. Clinical Governance 6.1 To take personal responsibility for risk management in your work and to review practices and learn from experience. 6.2 To support the Hospices Clinical Governance programme. 6.3 To participate in the development, review and audit of quality standards and contribute to the process of continuous quality improvement throughout the Hospice. 6.4 To comply with the Hospices policy and procedure in handling any complaints, adverse comments or affirmations. 6.5 To maintain accurate up-to-date statistics as required in both written and electronic formats. 6.6 To develop and maintain evidence-based practice. 6.7 To be aware of and comply with relevant Hospice policies and procedures and participate in their review and development as appropriate. 6.8 To participate and support strategic service reviews. 7. Health and Safety 7.1 To take reasonable care of the health and safety of yourself and others that may be affected by what you do while at work, and to co-operate in the implementation of the Hospices Health and Safety Policy. 8. General 8.1 To conduct yourself at all times in a manner befitting the post and the professional dignity of the Hospice. 8.2 To act as an ambassador for Heart of Kent Hospice in order to raise the profile of the organisation at a local, regional and national level as required. 8.3 To work as a member of the Hospice to foster the teams mission statement and strategic goals. 8.4 To commit to our culture framework to ensure the best possible experience for our patients, their loved ones, our supporters and our local community. 8.5 To participate in the production of promotional material and support fundraising, volunteer events as appropriate. 8.6 To maintain an appropriate standard of confidentiality. Any disclosure of confidential information - including personal information kept on computer or other media - made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence. 8.7 Champion best practice in Equality and Diversity and Inclusion in everything we do. 8.8 Where reasonable, with prior request from Head of Hospice Community Service, support service delivery across all of its standard operational hours i.e. 08.30am - 17.30pm, Monday to Sunday. 8.9 To carry out such other duties which may reasonably be requested. This job description is a broad reflection of the current duties. It may be amended and developed in the light of experience and will be the focus for objective setting in an annual appraisal.