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Guest Relations Specialist

Job details
Posting date: 16 April 2025
Salary: £13.75 per hour
Additional salary information: £13.75 per hour + company benefits
Hours: Full time
Closing date: 16 May 2025
Location: W1H 7EH
Company: Omni Facilities Management
Job type: Permanent
Job reference: 37f7826cad5e4bd09507

Summary

PURPOSE:

As a Guest Relations Specialist, you'll play a crucial role in Customer Service. Your job is to ensure that customers are happy and satisfied with their experience at a hotel, restaurant or any other hospitality service. Your main duty is to resolve customer complaints and provide exceptional service to guests. You'll need to be a good listener, empathetic and able to think critically to solve problems quickly. In addition to handling complaints, you'll also need to anticipate guest needs and provide recommendations to improve the overall guest experience. You'll work closely with other team members like receptionists, managers and housekeeping staff to make sure everyone is on the same page. A Guest Relations Specialist job description requires excellent communication, organisational and interpersonal skills. This rewarding career is perfect for anyone who loves helping people and takes pride in providing exceptional service.

DUTIES AND RESPONSIBILITIES:

  • Greet and welcome guests with a friendly and positive attitude
  • Assist guests with inquiries or concerns about the service or facility
  • Provide information to guests about the surrounding area or attractions
  • Resolve guest complaints or issues in a timely and effective manner
  • Ensure guests have a pleasant and comfortable experience
  • Coordinate with other staff members to provide seamless service
  • Maintain a professional appearance and behaviour at all times
  • Monitor guest feedback and make suggestions for improvements
  • Upsell products or services to enhance the guest experience
  • Follow company policies and procedures for guest interaction and resolution of issues.

SKILLS REQUIRED:

  • Previous guest relations desirable
  • Confident with the ability to quickly build rapport with clients
  • Excellent written and verbal communication skills
  • Proficient in the use of Microsoft Office packages, including Word, Excel and Outlook
  • Highly organised
  • Ability to work effectively under pressure
  • Innovative and capable of working on own initiative as well as part of the team

Reference ID: OMNIFM

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.