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Customer Service Advisor
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | £24,961 to £27,049 per year |
| Hours: | Full time |
| Closing date: | 30 April 2025 |
| Location: | CF48 1HA |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Merthyr Valleys Homes |
| Job type: | Contract |
| Job reference: |
Summary
Customer Service Advisor
Location: Merthyr Tydfil – Some Hybrid
Salary: £24,961 to £27,049 (Appointment at the bottom of the band)
Contract Type: 12 months FTC Maternity cover
Hours of work: Full time 4 day week
**A majority of this will be working at the office with some home working once completed training**
________________________________________
Are you someone who has a genuine passion for customer service?
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
On a daily basis, you’ll be taking queries from our tenants, whether face to face or via telephone ranging from booking repairs, talking through rent and taking rent payments as well as dealing with housing related matters.
Is this for you?
Our ideal candidate shares our mutual values and is passionate about working in partnership with tenants. For this role, you’ll need to have great customer service experience and a wealth of knowledge of customer service and the standards required to make the role a success. We are looking for great communicators to deliver information in a clear way that our tenants can understand. You’ll deliver a service to meet the individual needs of all tenants and visitors and wherever possible resolving enquiries at first point of contact, whether by telephone, e-mail or in person.
You’ll need to be proactive with the ability to forward plan and have excellent problem-solving skills to deal with complex issues. We want someone who can contribute positively to the team and commit to delivering excellent service provision. You’ll need to be someone who can demonstrate experience of promoting and delivering continuous service improvement.
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
When you upload your CV, can we ask that you don’t include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity.
Personal information would include the following:
• Name/Title
• Educational institutions
• Age
• Gender
• Email and postal address
• Phone number
• Nationality/immigration status
Please be advised that you will need the relevant RTW in the UK documents for this role.
Closing date for applications is 30th April 2025 at 14:00pm.
Please note, should we receive adequate applications for this role, we will look to close earlier than the closing date.
Location: Merthyr Tydfil – Some Hybrid
Salary: £24,961 to £27,049 (Appointment at the bottom of the band)
Contract Type: 12 months FTC Maternity cover
Hours of work: Full time 4 day week
**A majority of this will be working at the office with some home working once completed training**
________________________________________
Are you someone who has a genuine passion for customer service?
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
On a daily basis, you’ll be taking queries from our tenants, whether face to face or via telephone ranging from booking repairs, talking through rent and taking rent payments as well as dealing with housing related matters.
Is this for you?
Our ideal candidate shares our mutual values and is passionate about working in partnership with tenants. For this role, you’ll need to have great customer service experience and a wealth of knowledge of customer service and the standards required to make the role a success. We are looking for great communicators to deliver information in a clear way that our tenants can understand. You’ll deliver a service to meet the individual needs of all tenants and visitors and wherever possible resolving enquiries at first point of contact, whether by telephone, e-mail or in person.
You’ll need to be proactive with the ability to forward plan and have excellent problem-solving skills to deal with complex issues. We want someone who can contribute positively to the team and commit to delivering excellent service provision. You’ll need to be someone who can demonstrate experience of promoting and delivering continuous service improvement.
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
When you upload your CV, can we ask that you don’t include any personal information that identifies you. This means we can recruit based on your knowledge and skills, not background, gender and ethnicity.
Personal information would include the following:
• Name/Title
• Educational institutions
• Age
• Gender
• Email and postal address
• Phone number
• Nationality/immigration status
Please be advised that you will need the relevant RTW in the UK documents for this role.
Closing date for applications is 30th April 2025 at 14:00pm.
Please note, should we receive adequate applications for this role, we will look to close earlier than the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.