Patient care administrator (Full time and Part time positions)
| Posting date: | 16 April 2025 |
|---|---|
| Salary: | £24,071 to £25,674 per year |
| Hours: | Full time |
| Closing date: | 29 April 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | On-site only |
| Company: | Brownlow Health |
| Job type: | Permanent |
| Job reference: | A1812-25-0011 |
Summary
To provide a point of contact for the patients and act as a focal point of communication between the patients, doctors and other medical staff.
Ropewalks - 26 Argyle Street Liverpool L1 5DL
Student Health - Peach Street L69 7ZL
Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
Princes Park - Bentley Road, L8 0SY
Main duties of the job
Ensure each patient/visitor to the practice always receives a high-level of customer care/service
Ensure that the patient journey is to a high standard
Monitor the flow of patients into the consulting and treatment rooms.
Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained
Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms
Action any admin tasks and requests in an efficient and effective
Ensure that requests for prescriptions are actioned where possible within one working day.
Follow Practice procedures for opening and closing of all sites.
Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls.
Provide a high level of service when covering the phones and ensure patients are signposted appropriately.
Answer phones in a timely manner and ensure they are dealt with in an effective way.
Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed.
Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date.
Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
Ropewalks - 26 Argyle Street Liverpool L1 5DL
Student Health - Peach Street L69 7ZL
Kensington Neighbourhood Health Centre - 157 Edge Lane Liverpool L7 2PF
Marybone Health Centre - 2 Vauxhall Road, Liverpool L3 2BG
Princes Park - Bentley Road, L8 0SY
Main duties of the job
Ensure each patient/visitor to the practice always receives a high-level of customer care/service
Ensure that the patient journey is to a high standard
Monitor the flow of patients into the consulting and treatment rooms.
Provide support to all clinical staff as and when required ensuring that communication with patients is always maintained
Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms
Action any admin tasks and requests in an efficient and effective
Ensure that requests for prescriptions are actioned where possible within one working day.
Follow Practice procedures for opening and closing of all sites.
Ensure total familiarity with all the appointment systems including the regular and incidental variations.
Book appointments and recalls.
Provide a high level of service when covering the phones and ensure patients are signposted appropriately.
Answer phones in a timely manner and ensure they are dealt with in an effective way.
Ensure the practice guidance for identifying patients and greeting patients when they call the practice is always followed.
Manage all telephone and home visit requests as per the practice process ensuring that all patient contact information is up to date.
Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.