Practice Manager
| Posting date: | 15 April 2025 |
|---|---|
| Salary: | £46,733.16 to £54,104.88 per year |
| Additional salary information: | £46733.16 - £54104.88 a year |
| Hours: | Full time |
| Closing date: | 04 May 2025 |
| Location: | Peterborough, PE8 4JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3007-25-0067 |
Summary
Supporting the overarching Lakeside Healthcare LH strategy and working as part of the Senior Leadership Team, the Practice Manager is responsible for the strategic leadership and operational leadership and management of the practice to meet agreed aims and objectives within a profitable, efficient, and safe working environment. Reporting to the Practice Non Executive Director and in conjunction with the Practice Lead Nurse, the Practice Manager plays a crucial role in delivering day to day services, supporting local service improvement and development programmes within Lakeside Healthcare Oundle. Acting as a role model, the Practice Manager will demonstrate and deliver high personal and professional standards and ensure development and support for local teams in all aspects of operational performance and service delivery. In summary, the Practice Manager has responsibility for the local and site-specific performance. This includes day-to-day organisation, systems, information technology, service improvement, health and safety, implementation of plans, communications, quality assurance, risk & clinical governance and importantly, CQC compliance. The Practice Manager will act within the scheme of delegation for Finance and HR functions, assisting with general site management and staff management. Key Responsibilities: as part of the Senior Leadership Team, the Practice Manager will: Work productively with staff ensuring the Practice runs effectively and efficiently day to day. Adopt a problem solving approach to identify solutions to challenges within the service. Support the development of the Practice teams ensuring cohesive working and effective use of resources. Motivate and develop effective management techniques and practice within the Practice. Utilise service improvements techniques to develop services. Specific Job Responsibilities: Leadership Provide visible and inspirational leadership to the Hub team, supporting delivery of LH strategy, motivating and inspiring creativity and innovation. Support and promote a culture of inclusive and collaborative working across the hub. Ensure training and personal development for all staff, fostering a culture which encourages innovation and challenges the status quo in the interests of patient care. Promote effective leadership by supporting and coaching senior managers to take appropriate decisions and support a teamwork approach. Ensure compliance is part of the Hubs business as usual approach, embedding a continuous learning ethos where errors/near misses and successes inform improvements and ensuring reporting, monitoring and escalation systems are used effectively. Working with lead nurses and senior managers support the development of individual and team ownership of quality, safety, and risk management to enable on-going achievement of best possible outcomes and experience for patients. As part of LH senior management team contribute to organisational strategy. Business management and development In conjunction with site NED, lead in the planning and implementation of programs and services by establishing a clear sense of service priorities to pursue and the necessary resources to fulfil those priorities. Contribute to and support strategies and policies to ensure smooth working of operations. Ensure consistency of approach and process across the site in line with existing and developed LH policy or approach. Lead on the delivery of performance targets. Ensure compliance with statutory and regulatory obligations across the area, ensuring systems are in place to monitor and manage. Keep abreast of national and local changes affect the area escalating as necessary. Be a key contact for the local ICB and PCN teams, engaging, where appropriate, with local ICB and PCN strategies identifying and exploring new services that LH can support and/or offer. Lead business continuity management including emergency preparedness. Ensure all expenditure has been approved under the scheme of delegation. Where relevant, provide oversight of Dispensary functions, day to day working and profitability. Participate as an active member of the organisations senior management team and contribute to the development and discussion of the organisations goals, objectives, forecasts, and risks and to question risks and challenges as they arise. Staff Management & Communication Day to day management of administrative and clerical staff and working with the Practice Senior Leadership Team, ensure that the practice is adequately staffed with the appropriate skill mix. In collaboration with the Practice Senior Leadership Team, oversee clinical and administrative staff rotas to maximise use of available time. Ensure all administrative and clerical staff have regular and relevant appraisals; ensure workload analysis and to arbitrate on issues of workload. To ensure the Practice employment policies from the HR department are implemented. To support staff recruitment activities where delegated. To develop team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the site structure. Working with centralised HR and the Site Senior Leadership Team, support the development of workforce plans which anticipate service changes. Finance To have oversight of site-based systems of finance and stock control. To ensure that site-specific income e.g. QOF, enhanced services is maximised. To ensure that site-specific expenditure is controlled within agreed limits. Information Technology Responsibility for the day to day administration of the computer system including organising any maintenance and backup procedures. Ensuring compliance with Data Protection legislation. Ensuring that all staff are compliant with the NHS IG standards. Oversight of the site website and site pages on the intranet. Information Ensure all staff and doctors are kept informed on all policy changes. Organise meetings and implement actions as required. Issue procedures and policies via the intranet and through training. Act as a key source of information. Promote the site and its services to both its patients and the wider community. Building Responsible for overall management of the premises with premises staff. Ensure efficient use of rooms and equipment. Have a clear understanding of telephone systems, daytime and out of hours. Understand security systems e.g. alarms & cameras. Being lead fire manager and ensuring all fire procedures are kept up to date, monitored and tested. To ensure adequate stocks of stationery, clinical and other supplies, reviewing on a regular basis. Monitor the premises cleaning and maintenance services, ensuring quality and value for money. Implementation of local service plans Develop and maintain new and existing services. Evaluate suggestions for new business opportunities. Other special clinic services. Organise patient questionnaires. Maintain systems to receive patient enquiries and suggestions including management of complaints and S.Is. Locally manage the complaints process. Risk & clinical governance Identify and lead current non-clinical governance initiatives and standards; manage and implement effective systems, control processes and risk management arrangements in the service. Help manage and support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the service. To ensure that the site is compliant with relevant Health and Safety legislation, identifying potential hazards and implementing a risk management system. To prepare and lead the site through Care Quality Commission inspection and regulatory activities. Co-ordinate and support risk management process in department. Responsible for ensuring risk assessments are carried out as necessary (including occupational risk assessments) External Relationships Ensuring efficient internal and external communication. Liaise with the CCG, NHS England and other bodies as necessary. Be the main contact for the Patient Participation Group (PPG), attend meetings and take necessary actions. To consolidate links with community organisations and other local resources. Monitor, review and provide the main NHS services contact The above list of duties is not exhaustive and may be varied from time to time under the direction of the Operations Director and the Site NED, dependent on current and evolving practice workload and staffing levels.