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Housing Services Officer
| Posting date: | 15 April 2025 |
|---|---|
| Salary: | £37,035.00 to £40,476.00 per year |
| Hours: | Full time |
| Closing date: | 02 May 2025 |
| Location: | Rowley Regis, West Midlands |
| Remote working: | On-site only |
| Company: | Sandwell Council |
| Job type: | Temporary |
| Job reference: | SAND00008865 |
Summary
The Sandwell Housing Management team are looking to recruit an experienced Housing Services Officer for a minimum 6 month fixed term contract. Internally candidates should seek permission from their line manager before applying.
A person who can demonstrate a high level of customer focus, quality frontline experience in a social housing setting and confidence to be able to act as the voice for our tenants.
Your days will primarily be spent out at the site office at Darley House, and low-rise flats estates undertaking home visits, estate inspections and responding to safeguarding alerts. You will be given the time and space to work in an agile manner so that you are able to deal with the administrative demands of the role as well as work collaboratively with your colleagues and our partners. The overriding needs of the business will always need to come first but you will have the freedom to shape your working week.
This is a full-time ole which is based in Rowley Regis Town. The role of a housing services officer is an important role within our service and the post holder will have important responsibilities.
Key duties of this role will be:
To be responsible for the case-management of complex or demanding tenancy management interventions.
To lead and participate in in multi-agency meetings and case conferences for complex and sensitive individual cases.
To be responsible for undertaking proactive home checks
Provide professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure.
To provide a proactive estate management service.
Reduce the risks of tenancy failures through appropriate and proportionate interventions.
Reduce the risk of harm to our customer’s health and safety through early identification of vulnerabilities.
The successful candidate will have a proactive approach to work and demonstrate professional curiosity to fit into our preventative approach to tenancy management.
Essential requirements:
Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
Minimum of 2 years’ experience of delivering tenancy-related services to customers.
Experience of managing budgets.
Experience of working with internal or external stakeholders.
Experience of working on own initiative with occasional guidance.
Experience of briefing/providing information to Elected Members.
Only those candidates who can demonstrate that they have the essential requirements for this role will be considered for the next stage of the process. If you have the experience, desire and the drive to provide an excellent customer experience then we want to hear from you. Sandwell has excellent employee benefits, further information is available by following this link.
Please note that Interviews will take place on Monday 19th & Tuesday 20th May 2025.
A person who can demonstrate a high level of customer focus, quality frontline experience in a social housing setting and confidence to be able to act as the voice for our tenants.
Your days will primarily be spent out at the site office at Darley House, and low-rise flats estates undertaking home visits, estate inspections and responding to safeguarding alerts. You will be given the time and space to work in an agile manner so that you are able to deal with the administrative demands of the role as well as work collaboratively with your colleagues and our partners. The overriding needs of the business will always need to come first but you will have the freedom to shape your working week.
This is a full-time ole which is based in Rowley Regis Town. The role of a housing services officer is an important role within our service and the post holder will have important responsibilities.
Key duties of this role will be:
To be responsible for the case-management of complex or demanding tenancy management interventions.
To lead and participate in in multi-agency meetings and case conferences for complex and sensitive individual cases.
To be responsible for undertaking proactive home checks
Provide professional & timely interventions to resolve tenancy breaches before they pose a risk of harm to others, cause damage to our assets or result in tenancy failure.
To provide a proactive estate management service.
Reduce the risks of tenancy failures through appropriate and proportionate interventions.
Reduce the risk of harm to our customer’s health and safety through early identification of vulnerabilities.
The successful candidate will have a proactive approach to work and demonstrate professional curiosity to fit into our preventative approach to tenancy management.
Essential requirements:
Numeracy and Literacy Level 2 qualification or equivalent as a minimum.
Minimum of 2 years’ experience of delivering tenancy-related services to customers.
Experience of managing budgets.
Experience of working with internal or external stakeholders.
Experience of working on own initiative with occasional guidance.
Experience of briefing/providing information to Elected Members.
Only those candidates who can demonstrate that they have the essential requirements for this role will be considered for the next stage of the process. If you have the experience, desire and the drive to provide an excellent customer experience then we want to hear from you. Sandwell has excellent employee benefits, further information is available by following this link.
Please note that Interviews will take place on Monday 19th & Tuesday 20th May 2025.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.