Technical Customer Support Associate
| Posting date: | 12 April 2025 |
|---|---|
| Salary: | £25,260.00 per year |
| Additional salary information: | hybrid working days available |
| Hours: | Full time |
| Closing date: | 11 May 2025 |
| Location: | Brighton, East Sussex, BN1 1HW |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH402539_1744365441 |
Summary
Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team.
This is an exciting opportunity to work within a small friendly team who encourage inhouse development and career progression.
You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.
Salary: £25,260
Hours: Hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm
Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including access to free fitness classes, pets in the office!
Responsibilities:
- Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
- Process customer orders using mapping tools and other relevant systems.
- Monitor and manage internal systems to ensure smooth operations related to the role.
- Provide support to other teams, such as sales and consultancy
- Recommend appropriate products and services based on customer needs and preferences..
You will:
- Have excellent verbal and written communication skills
- Strong attention to detail
- Have an interest in IT/data
- Some technical experience
- Use Google packages confidently (ie Sheets, Slides, Docs, Gmail)
Salary: £25,260
Hours: hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm
Immediate start dates
Apply today for an immediate chat!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.