Hospitality Services Manager
| Posting date: | 12 April 2025 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 12 May 2025 |
| Location: | Gerrards Cross, SL9 7DP |
| Company: | Maria Mallaband Care Group |
| Job type: | Permanent |
| Job reference: | VA010254 |
Summary
About the Role
An exciting opportunity has arisen for an experienced Hospitality Services Manager to join the Maria Mallaband Care Group family, as we strive to be the best quality, most highly regarded Care Provider in the United Kingdom.
The Hospitality Services Manager will use their specialist knowledge to ensure the delivery of all the hospitality services to the highest standard. Reporting to the Registered Manager, you will use your expertise to supervise all aspects of hotel services, ensuring that staff carry out their duties appropriately, whilst promoting a positive and supportive working environment for all.
You will support the Registered Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective management practices and staff are motivated and supported to build strategic, long term and sustainable customer service relationships.
We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role
Key tasks
- Maintaining outstanding hospitality within the home by providing strong leadership, motivation and inspiration to their team members which will ensure people are cared for in a safe, hygienic environment.
- To uphold the environmental standards within the home coordinating between the housekeeping, laundry, maintenance and the care team.
- Ensure all decisions are made in the best interest of the home and its residents.
- To build relationships with people in the home, championing their experience, taking on board their feedback and managing their expectations.
- Provide effective leadership to all hospitality and ancillary staff members.
- Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
- Hold regular briefings and communication meetings with the Registered Manager and Senior Operations team
- Ensuring that restaurants are presented to the highest standard and the service provided is to a five-star standard whilst working closely with the chef and kitchen team to achieve this.
What are we looking for?
- Experience as Hospitality Services Manager within the hospitality sector (not necessarily Healthcare)
- Degree or diploma in Hotel Management or equivalent
- Experience managing budgets, revenue proposals, and forecasting results in a similar sized property. (does not have to be healthcare)
- Excellent leadership skills
- Exceptional communication skills
In return for all of this you will receive a competitive salary package plus:
- Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
- Early Pay – Access to earned pay prior to payday
- Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
- An exclusive discount on Tastecard - dine out with up to 50% off total food bill
- Free criminal record checks
- Pension Scheme with Nest
- Flexible working patterns
- Cycle to work scheme**
- Service recognition
- Training support and development opportunities
- Employee Assistance Programme
- Wellbeing support
- Discounted gym membership
*Benefits require completion of a 12-week probationary period before they can be accessed.
**Benefit subject to deduction not taking colleague below National Living Wage
Buckingham House
Buckingham House is a purpose-built Care Home providing caregiving for nursing, residential and dementia residents by well-trained and well-led carers and nurses. The home facilitates 24-hour personalised care whilst supporting people to have their independence and dignity. The home boasts a number of lounges, two dining area, two cafes, a library and hair dressing salon, as well as beautifully landscaped gardens and patio areas. Each room is en-suite and decorated to a hotel standard, whilst each floor has a modern equipped bathroom facility. The head chef who won MMCG Masterchef of the year, has developed a seasonal menu to suit all palettes, and promote choice. She meets with the people living at the home to hear their requirements and this is reflected in her menu. Looking at ways to engage with the people that live at the home in a meaningful way is important to the activities coordinator. The people living at the home are invited to participate in clubs such as gardening, baking, maintenance facilitated by the staff of the home. She also has engaged with the community having local Zumba, Tai Chi, Music for therapy companies attend the home. Once your loved one is at the home we operate a “home from home†feel allowing you to visit the home at any time and offer the opportunities for you to join in any events or meals. Our care plans are also structured and reviewed regularly using information provided by family, friends and medical professionals to ensure a meaning quality of life.
Proud member of the Disability Confident employer scheme