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Operations Support Coordinator
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | £13.85 per hour |
| Additional salary information: | £13.85 an hour |
| Hours: | Full time |
| Closing date: | 25 April 2025 |
| Location: | London, W10 6DZ |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | B0441-25-0021 |
Summary
Strong problem-solving skills and ability to make quick decisions. Excellent inter-personal and communication skills are key for this role as a focal point of contact between patients, medical/clinical and operational staff. Strong knowledge and understanding of Adastra and Storm. Managing home visiting part of the service from the despatch screens, ensuring home visits are effectively prioritised and all patients visited within target times, minimizing breaches and utilising all the visiting cars for the whole service across the LCW OOH geography. Ensure comfort calling is undertaken as a priority and key function of this role in line with Patient Safety Calling, Courtesy Calling and No Reply Procedure. Strong knowledge of the Escalation policy, and how your role supports the safe delivery of patient care, escalating appropriately and in a timely manner. Contact patients and book appointments to attend Primary Care Centre and Hub appointments. Monitor the ICAP queue for duplicate cases and action duplicates following the correct procedure. Monitor the ICAP queue for out of area cases and follow pass back procedures. Ensure that all systems are logged into during the shift systems being Adastra, EMIS and Storm. Ensure all relevant documentation is recorded via the sitrep/shift log reports to support decisions and capacity.