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Quality Team Associate - Cellular Pathology

Posting date:	11 April 2025
Salary:	£26,530.00 to £29,114.00 per year
Additional salary information:	£26530.00 - £29114.00 a year
Hours:	Full time
Closing date:	02 May 2025
Location:	Leeds, LS9 7TF
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9298-PATH-435

Summary

JOB DIMENSIONS Provide administration support to Quality, H&S and HTA working groups. Participate in activities relating to HTA licensing, including managing licensing queries and requests for information from stakeholders providing advice and guidance via telephone and email. Input, extract and collate regulatory data to inform internal regulatory processes including inspection preparation and licence management. The post holder will be the main point of contact for all Health & Safety, Quality and Compliance related issues for the team. The post holder will be the link person between the site and the Organisational Health & Safety team as well as attending various audits to provide assurance against relevant requirements. The post-holder will deliver day to day training in audit and other quality management functions to other staff having themselves been trained in full by the quality manager. They will help to embed quality systems and process within all departmental lab sections at all hospital sites, working flexibly to meet staff training and service development needs as and when required. They will apply expert knowledge and skills in quality management and complying with accreditation standards at all times and work closely with the quality manager to continually develop their knowledge. They will assist with the delivery of a risk management programme, helping to deliver risk assessments and instigate control measures in order to ensure full compliance with Trust and National Health and Safety standards and help to maintenance a safe working environment. Following training in root cause analysis and incident investigation, they will support with investigations into incidents and other forms of nonconformity, including the formulation of preventative measures. They will develop expertise in database management and be responsible for maintaining a range of databases designed to support effective governance processes within the department, e.g. risk assessments; corrective and preventative action records; incidents; equipment registers; action trackers. They will apply data manipulation and processing skills to obtain information that informs departmental performance indicators and compile this information in a meaningful format for review by the department management team. They will develop skills in the implementation of LEAN improvement methodology, including those supported by the LTHT Kaizen Promotions Office Team. Following training, they will help the quality manager and lab-based teams to embed improvement methodology at all levels of the service CORE BEHAVIOURS AND SKILLS To be effective in the role, the post holder will require the following behaviours and skills: Able to use initiative under pressure to solve complex problems and work without direct supervision Able to identify situations where scope of practice has been reached and escalate appropriately Awareness of appropriate procedures and policies in line management of staff Awareness of departmental and trust policies for investigating complaints and errors and take appropriate action to minimise re-occurrence Use effective prioritisation, problem solving, judgement and delegation skills to manage time effectively and ensure that all key priorities are met Able to plan and prioritise own work and that of a team of quality administrators to meet agreed deadlines and/or service requirements Good verbal communication skills with an ability to deliver training presentations to groups of staff in a manner that promotes understanding and interest Able to relate effectively to a wide range of people with good interpersonal skills Able to establish good working networks with other staff groups who fall under the remit of the departmental quality management system Good listening and coaching skills as applied to the delivery of training and competency assessment Take responsibility for own learning and development and demonstrates a willingness to learn new skills. Undertakes any training and development opportunities deemed to be beneficial to the role and personal development Excellent written communication skills with the ability to compose concise and high quality reports Good IT skills and computer literacy: able to produce and format complex documents, produce fit for purpose spread sheets and manipulate data for specified purposes Take accurate and coherent meeting minutes when required Effectively maintain and manage information relating to the quality management system in accordance with data confidentiality and security requirements Apply a systematic, objective and logical approach to the delivery of audits and risk assessments Personable, patient and flexible Reliable PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Promoting Service Development Work closely with the quality manager to design fit for purpose documentation that supports the effective implementation of the quality management system Work closely with the quality manager to design new quality systems and processes within the department Help to promote a culture of continuous quality improvement and embed the Leeds Improvement Methodology throughout the department Attend and actively participate in departmental quality management forums Compile accurate, timely and high quality reports on the health of the quality management system and feedback in the relevant quality forum Assist the quality manager with on-going review of the effectiveness of the QMS Undertake service improvement projects assigned by the quality manager with engagement of other team members and provide regular progress reports Administer records management systems and databases within the department Support with the investigation and follow up of quality and safety incidents, including root cause analysis; identification and dissemination of key learning; identification and implementation of corrective and preventative measures Audit Perform audits in line with documented requirements following training Deliver audit training in line with training protocols and assess the adequacy of completed audits, providing feedback to the quality manager Schedule audits to be delivered by other members of the quality team in accordance with an audit calendar and support with completion where required Work with the quality manager to design a fit for purpose audit programme and audit criteria Training and Personal Development Assist the quality manager with the design and evaluation of training and competency documentation relating to the quality management system Assist the quality manager with the continual evaluation of the effectiveness of the QMS training programme Responsible for maintaining and updating training and competency records for quality administrators Review of completed training and competency assessment paperwork relating to the quality management system in line with agreed objective criteria Compile feedback reports on the status of quality management system training and competency activities The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role. Administration Administration of departmental databases, trackers and registers relating to quality management functions Help to manage the maintenance, calibration and servicing of laboratory equipment such as pipettes and thermometers Extract data required to inform departmental key performance indicators and summarise the data in a report format/dashboard Administer the electronic quality management system at a system manager level, granting access and uploading documentation in accordance with standard operating protocols Help department leads manage content on the Pathology website that is made available to clinical users and the public in line with defined governance arrangements Provide a full clerical support service to the department including organising, sorting and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required; photocopying, faxing and distributing information by post or email; typing letters and other documents Deal with communications and ad hoc enquiries from staff and service users, members of the public, and a wide range of external organisations and professionals. Receiving and relaying general verbal/written messages and responding by supplying straightforward information and guidance, or referring to the relevant member of the department when necessary Provide administrative support for meetings as required e.g. organising meetings including checking access arrangements; booking rooms and refreshments; liaising with members regarding dates and availability; sending out notice of meetings, agendas and minutes. Adhere to relevant Statutory Instruments and Trust policies and guidelines during the delivery of duties e.g. information governance; Health and Safety; personnel policies and guidelines. Perform complex data manipulation routines to inform quality indicators and summarise information in the required format