Senior Student Support Assistant
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | £26,338.00 per year |
| Hours: | Full time |
| Closing date: | 27 April 2025 |
| Location: | Middlesbrough, North Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Teesside University |
| Job type: | Temporary |
| Job reference: | T01842 |
Summary
TU Online Ltd is a wholly owned subsidiary of Teesside University with a dedicated focus upon providing flexible online learning opportunities across a range of 100% online courses, from degrees to doctorates.
TU Online Ltd is looking for a Senior Student Support Assistant to assist in the provision of administrative support activities within TU Online Ltd – to provide maternity cover for a 12 month period starting in May 2025.
The successful candidate will act as first point of contact for all online learning enquiries, supporting a small team of Student Support Assistants with any additional queries to ensure response in a timely manner.
They will assist the TU Online Ltd Administration Manager with the development, implementation and monitoring of checking processes and tracking systems to ensure integrity of data, for both electronic and paper records, produced and held by TU Online Ltd.
Additionally, the successful candidate will liaise with TU Online Ltd Tutors and relevant academics/service units at Teesside University and with external organisations to ensure necessary services are provided. Chairing course team meetings and disseminating the information to the relevant academics and the TU Online Ltd Senior Management team.
The ideal candidate will work with the Administration Manager to ensure documentation and systems are up to date, relevant and meets the needs of open learning programmes.
The Senior Student Support Assistant will support the wider administration team in monitoring welcome week activities and weekly key performance indicators and report to the TU Online Ltd Administration Manager.
The role would suit an individual who enjoys a varied, supportive and fast-paced working environment with an established and welcoming team.
TU Online Ltd are not a licensed employer for the UK’s Points Based Immigration System and, therefore, are unable to offer sponsorship to individuals who would require a Skilled Worker visa to work in the UK.
If you are shortlisted, your interview will take place via Microsoft Teams. Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University (https://www.tees.ac.uk/sections/jobs/index.cfm)
TU Online Ltd is looking for a Senior Student Support Assistant to assist in the provision of administrative support activities within TU Online Ltd – to provide maternity cover for a 12 month period starting in May 2025.
The successful candidate will act as first point of contact for all online learning enquiries, supporting a small team of Student Support Assistants with any additional queries to ensure response in a timely manner.
They will assist the TU Online Ltd Administration Manager with the development, implementation and monitoring of checking processes and tracking systems to ensure integrity of data, for both electronic and paper records, produced and held by TU Online Ltd.
Additionally, the successful candidate will liaise with TU Online Ltd Tutors and relevant academics/service units at Teesside University and with external organisations to ensure necessary services are provided. Chairing course team meetings and disseminating the information to the relevant academics and the TU Online Ltd Senior Management team.
The ideal candidate will work with the Administration Manager to ensure documentation and systems are up to date, relevant and meets the needs of open learning programmes.
The Senior Student Support Assistant will support the wider administration team in monitoring welcome week activities and weekly key performance indicators and report to the TU Online Ltd Administration Manager.
The role would suit an individual who enjoys a varied, supportive and fast-paced working environment with an established and welcoming team.
TU Online Ltd are not a licensed employer for the UK’s Points Based Immigration System and, therefore, are unable to offer sponsorship to individuals who would require a Skilled Worker visa to work in the UK.
If you are shortlisted, your interview will take place via Microsoft Teams. Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University (https://www.tees.ac.uk/sections/jobs/index.cfm)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.