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Receptionist
| Posting date: | 11 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 17 April 2025 |
| Location: | Walsall, WS3 3JP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4021-25-0000 |
Summary
Reception/Administration To cover reception desk, telephones and main reception duties in keeping with practice protocol in a prompt and courteous manner. Be polite and courteous to patients at all times projecting a positive image of the practice and always maintaining confidentiality. Process appointment requests from patients by telephone, online and in person. To be able to care navigate calls: signposting patients to relevant services or arranging appointments in surgery with the relevant clinician as appropriate. To have a sound and up-to-date knowledge of Local Care Pathways and local services, including the voluntary sector. To respond appropriately in emergency situations. To understand the common needs and safeguarding issues of vulnerable patient groups including children, elderly, housebound and those with long-term conditions. Book interpreters as and when required. Enter requests for home visits onto the clinical system ensuring all relevant details are recorded and where necessary refer to the appropriate services. To respond to and deal with all routine and complex enquiries. To respond to requests for results of blood tests, x-rays etc. Action all acute/repeat prescription requests. Deal with the day to day running of the computer system and enter patient information, clinical-coding as required. To file, both electronically and manually, photocopy and email all medical correspondence as required by the practice, both relating to patients and the practice. Advice patients of relevant charges for private services accept payment and issue receipts if necessary. Accept and hand out completed prescriptions, letters, forms and specimen bottles etc. Register patients for online services and deal with online prescription requests. To explain practice procedures and requirements to new patients and temporary patients, providing new patients with all appropriate documentation and appointments enabling them to register with the practice. To scan/workflow/clinically code documents in relation to patients onto their computerised record. Liaise with all clinical staff reporting any problems to the Practice Manager or GP Partner as appropriate. To be flexible in the workplace in terms of hours worked as and when the need arises. Undertake any other additional duties appropriate to the post as requested by the Practice Manager and to meet the needs of new developments.