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Reception Administrator
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £24,169.00 per year |
| Additional salary information: | £24169.00 a year |
| Hours: | Full time |
| Closing date: | 24 April 2025 |
| Location: | Liverpool, L8 7SS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9159-25-0069 |
Summary
Provide a friendly and approachable patient reception service for the Hewitt Fertility Centre. Deal with all patient / visitor queries and concerns received at the Reception Desk using judgement and discretion, prioritising queries and providing non clinical advice in relation to administrative arrangements. Ensure any queries they are not able to answer (eg medical issues) are passed on to the appropriate member of staff. Establish the reason for the patients attendance and check patients into and out of clinic appointments on two separate Patient Administration Systems Digicare and IDEAS. Ensure patients demographic details are correct using Trust procedures and correct, update Digicare, IDEAS and Case Notes. Check other personal data in accordance with Trust requirements.Communicate the patients arrival and reason for attending the Hewitt Centre to the appropriate section / member of staff within the unit to enable the needs of the patient to be met swiftly and efficiently. Make new appointment for patients 1st IVF clinic attendance. Make follow-up appointments for patients leaving clinics as required. Be aware of activity in the waiting area and liaise with Unit staff to keep patients informed of any delays, including use of the electronic message board. Keep the waiting area tidy. Admit / Discharge patients on the Digicare/IDEAS systems for Egg Collection and Embryo Transfers. Undertake filing and other duties as required and provide cover for other members of the reception and booking & scheduling team. See Job description for full details.