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Community Safety Officer
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £30,060 to £35,235 per year |
| Hours: | Full time |
| Closing date: | 27 April 2025 |
| Location: | Lancaster, Lancashire |
| Remote working: | On-site only |
| Company: | Lancaster City Council |
| Job type: | Permanent |
| Job reference: | 151_24 |
Summary
The Role
As a Community Safety Officer specialising in Anti-Social Behaviour (ASB), you will play a vital role in delivering high-quality, customer-centric housing services. You will be the key point of contact for residents, providing support and guidance on a wide range of housing-related concerns, both in the office and directly in residents' homes.
You will manage a dedicated patch of properties, working closely with residents to resolve complaints of anti-social behaviour, ensuring we maintain a safe and respectful environment for everyone. You will investigate issues in line with service standards, enforce tenancy conditions, and consult with the Community Safety Manager to provide effective solutions that prioritize the needs and wellbeing of our residents.
Your role will also include offering advice and guidance, acting in the best interests of Lancaster City Council and ensuring our residents feel heard, valued, and supported throughout the process. Collaboration with your colleagues is key, and you will share your knowledge and expertise to deliver a seamless and comprehensive service that puts the customer first.
To succeed in this role, you will need to have a strong understanding of national housing issues, excellent communication skills, and a proactive approach to problem-solving. You will be comfortable working independently and as part of a team, with a flexible attitude to your work. Being computer literate, with experience in Microsoft Office, and having good organizational skills will also be essential. Previous experience in a customer-focused environment is crucial, and experience in ASB or social housing is an added advantage.
This post is permanent. The hours of work for this position are 37 hours per week, working Monday to Friday. This post is based at Lancaster Town Hall and in the community.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.
A full current UK driving licence is essential, as the post holder will occasionally be required to undertake site visits. As a result you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data.
For an informal conversation regarding this opportunity please contact the Community Safety Manager for Council Housing, Joe Frith, on 01524 582521.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: Thursday 08 May 2025
As a Community Safety Officer specialising in Anti-Social Behaviour (ASB), you will play a vital role in delivering high-quality, customer-centric housing services. You will be the key point of contact for residents, providing support and guidance on a wide range of housing-related concerns, both in the office and directly in residents' homes.
You will manage a dedicated patch of properties, working closely with residents to resolve complaints of anti-social behaviour, ensuring we maintain a safe and respectful environment for everyone. You will investigate issues in line with service standards, enforce tenancy conditions, and consult with the Community Safety Manager to provide effective solutions that prioritize the needs and wellbeing of our residents.
Your role will also include offering advice and guidance, acting in the best interests of Lancaster City Council and ensuring our residents feel heard, valued, and supported throughout the process. Collaboration with your colleagues is key, and you will share your knowledge and expertise to deliver a seamless and comprehensive service that puts the customer first.
To succeed in this role, you will need to have a strong understanding of national housing issues, excellent communication skills, and a proactive approach to problem-solving. You will be comfortable working independently and as part of a team, with a flexible attitude to your work. Being computer literate, with experience in Microsoft Office, and having good organizational skills will also be essential. Previous experience in a customer-focused environment is crucial, and experience in ASB or social housing is an added advantage.
This post is permanent. The hours of work for this position are 37 hours per week, working Monday to Friday. This post is based at Lancaster Town Hall and in the community.
Flexible working friendly – we offer hybrid working, a generous flexi-time scheme, and opportunity to work with your team to establish working hours to enable you to maximise your work-life balance.
A full current UK driving licence is essential, as the post holder will occasionally be required to undertake site visits. As a result you will be required to sign up to the authorised external DVLA driving licence validation organisation that we use to manage and monitor our employees driving licence data.
For an informal conversation regarding this opportunity please contact the Community Safety Manager for Council Housing, Joe Frith, on 01524 582521.
About You
You will identify with our organisational values of Pride, Ownership, Working Together and Ambition.
Our Benefits
Lancaster is a great place to work, as well as being part of something special you will also benefit from:
Generous annual leave allowance
Local Government Pension Scheme
A range of employee benefits including discounted gym membership, cycle to work scheme, the opportunity to purchase extra time off, as well as discounts on days out, activities and retail.
Lancaster City Council has unanimously declared a climate emergency and will therefore work towards reducing carbon emissions to net-zero by 2030. As part of this role, you will be expected to participate and work towards reducing both carbon emissions and the impacts of climate change.
We are an Investor in People, Forces Friendly employer, and an Armed Forces Covenant committed organisation. We welcome applications from defence reserves and other members of our armed forces community. We are an inclusive employer and welcome applications from all parts of our community.
At Lancaster City Council we aim to have a diverse workforce that is representative of the district that we serve, and provide a working environment where each employee feels able to bring their whole self to work. We welcome applications from all sections of our community and provide several supportive and inclusive workplace networks and safe spaces for employees to feel connected. Our workplace wellbeing strategy drives our commitment to staff wellbeing initiatives and ensuring that our organisation is a great place to work for all.
We are a disability confident committed employer.
Please note that due to the volume of applications we receive we are unable to update all applicants individually. If you do not receive a response from us within 2 weeks of the closing date, then your application will have unfortunately been unsuccessful in progressing to interview.
Interview date: Thursday 08 May 2025
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.