Peripatetic Customer Service Adviser
| Posting date: | 10 April 2025 |
|---|---|
| Salary: | £24,790 to £25,584 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 09 May 2025 |
| Location: | Carterton Library, OX18 3JH |
| Company: | Oxfordshire County Council |
| Job type: | Permanent |
| Job reference: | OCC/TP/1159/973 |
Summary
About Us
Oxfordshire has a wonderful balance between beautiful Cotswold countryside and quaint villages and towns against the urban dynamic of the world-renowned university City of Oxford and surrounding market towns.It is a thriving county with one of the fastest growing economies in the country with a rapidly growing science sector in and around the county and is the base for many national and internationally recognised companies and organisations. Oxford has good transport links to London and the rest of the country.
Libraries in Oxfordshire aretrusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers.We provide cultural and creative enrichment, promote reading and literacy and provide digital access andsupport for our users.Our aim is to help everyone achieve their full potential and tolead healthier and happier lives with greater prosperity and stronger, more resilient communities.
About the Role
The role is customer facing and involves continual interaction with users of the library and library customer service advisers.The staff member delivers events within the library but will need to build and maintain relationships with the wider community.The role is detail oriented and involves performing administrative and clerical duties and organising library materials and information.
This role will involve the running of events and customer experiences in the library. This role is peripatetic and will require travel to libraries within a 25 mile radius to provide cover. This role starts at Pay Grade 5 with the option to progress to Pay Grade 6 after 18 months.
About you
We are looking for a flexible,enthusiastic and highly motivated person to promote the role of the library within the community.You will be able to demonstrate a love of reading and the ability to enthuse others, whilst having the skills needed to engage with people from all backgrounds, including volunteers.
Rewards and benefits
- Culture of flexible working
- Technology tosupport agile working where role permits
- 25 day’s holiday pro rate, p.a. plus bank holidays
- Option to ‘buy’ additional holiday
- Employee Assistance Programme including access to health and wellbeingsupport
- Membership of the Local Government contributory pension scheme, with an employer’s contribution of up to 19.9%
- Enhanced family friendly policies
- Local and national discounts for shopping and travel
- Great learning and development opportunities tosupport your ongoing development.
Ourcommitment to:
Equality, Diversity and Inclusion
At Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.
Ourcommitment to:
Guaranteed Interview Schemes
As a DisabilityConfident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job.We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships.We are alsocommitted to helping andsupporting those transitioning from HM ArmedForces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.
Ourcommitment to:
Safeguarding
Oxfordshire County Council arecommitted to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers toshare thiscommitment. We will ensure that all our recruitment and selection practices reflect these commitments.
Ourcommitment to:
Flexible Working
We are open to discussions about flexible working, which can include flexi-time, part time working, jobsharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.
Follow us on Social Media
Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us on LinkedIn, Facebook, Twitter and Instagram.
If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk
Proud member of the Disability Confident employer scheme