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Assistant Technical Services Manager, Network
| Posting date: | 09 April 2025 |
|---|---|
| Salary: | £37,338.00 to £44,962.00 per year |
| Additional salary information: | £37338.00 - £44962.00 a year |
| Hours: | Full time |
| Closing date: | 20 April 2025 |
| Location: | Coventry, CV2 2DX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9218-25-0504 |
Summary
Use the ServiceNow computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress. Work with relevant staff as required in the procurement, development and implementation of information systems. Participate in the management of designated projects according to PRINCE 2 principles, ensuring project objectives are met in accordance with quality, budget and timescales. Documenting all project work to departmental standards. Liaise with associated and related project teams, taking full account of user requirements and business objectives Participate in developing documentation for ICT policies, procedures and system configurations Liaise with other ICT Services staff, as required, to ensure the overall integrity and smooth running of the service. Work flexibly as a member of the ICT Service Delivery team to ensure the Department delivers a high-quality customer focused service Liaise with counterparts in other Trusts, health communities and elsewhere to assist in the provision of ICT services where patient care is delivered across multiple locations and agencies Identify the impact and support the operational change management resulting from the updating of existing and implementation of new IT systems across the Trust Conduct technical IT based investigations and impact assessments on supplier products, statement of works and implementation plans Manage supplier relationships by establishing robust communications channels with suppliers to ensure timely product delivery and fitness for purpose Participate in and play a lead role as required in local/ regional and national implementation forums to ensure the spread of best practice Provide advice and consultancy on the procurement, implementation, operation and maintenance of networks, security and voice systems Adhere and contribute, as required, to the Trusts Quality and Standards particularly in relation to ICT, such as business continuity planning and disaster recovery procedures. Ensure that logging is enabled on all network, security and voice systems and that logs are kept to agreed timelines for reporting requirements Undertake the training of staff and students in the use of ICT infrastructure equipment and application software, as required. Give presentations of systems to users and other interested parties as required. Keep abreast of current developments within the computer and related industries. Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust. Participate in team, professional and personal development activities and promote a commitment to continuous development and improvement. Participate in appraisals and personal reviews and work to achieve agreed set objectives. Participate in appropriate training and development activities. Any other duties commensurate with the role. For further details of the role please see the attached job description.