Home 1st UCR Team Lead | Central and North West London NHS Foundation Trust

Posting date:	09 April 2025
Salary:	Not specified
Additional salary information:	£46,148 - £60,504 pro rata
Hours:	Part time
Closing date:	09 May 2025
Location:	Bletchley, MK3 6EN
Company:	CNWL NHS Foundation Trust
Job type:	Permanent
Job reference:	7132655/333-D-MK-CM-1137

Summary

Are you craving a role where youdirectly impact lives, where every day is dynamic and your leadership truly matters? Then get ready to inject some serious energy into your career as aTeam Leadwithin ourUrgent Community Response Service!

This isn't just a job; it's a chance to be at the forefront of agile, patient-centred care. Imagine leading a passionate, skilled team that's the vital link between hospital and home, delivering crucial support exactly when and where it's needed most.

The UCR team makes a significant difference in keeping people in their own homes, reducing hospital admissions, and providing exceptional care in a fast-paced, ever-evolving landscape.

Be part of a forward-thinking service that's committed to excellence, innovation, and making a real difference in the lives of our community.

The UCR Team Lead will provide a high level of expertise with regard toadvanced triage assessment skills, expert clinical care and nursing/paramedic knowledge, and willprovide support and advice to patients and health care professionals.



The post holder willpredominately be office based during the week, offering guidance to staff anddetermining an appropriate patient pathway and care for acutely ill patients in the community and across virtual wards toavoidunnecessaryhospital admissions. The UCR team lead will support the team and service manager during the week, ensuring that the service is well led including roster creation and management, providing regular managerial supervision to staff, completing audits and reports as required. The role also includes driving forward service development within the team, leading both service development and team meetings, managing and escalation of concerns raised.

CNWL-MK is committed to providing quality health & social care services, tailored to theneeds of individuals, public & private organizations, delivered close to home. Our servicesare designed to increase well-being & provide opportunities for recovery. We want ouremployeestofeel valued,challenged&supported.



Ourcommitmentasanemployer&inaccordancewiththeNHSconstitutionistoprovideyouwith:

· Clear roles and responsibilities and a rewarding job so that you can make a difference topatients,theirfamiliesandcarers’ andcommunities.

· Personaldevelopment,accesstoappropriatetrainingforyourjobandlinemanagementsupporttosucceed.

· Support and opportunities to maintain your health, wellbeing and safety; and anenvironmentfreefromharassment,bullyingorviolence.

· Fairtreatment thatisfreefromdiscrimination.

· Opportunitiestoengageindecisionsthataffectyouandtheservicesyouprovide,individually, through representative organisations and through local partnershipworkingarrangements.

· Opportunitiestoenable you tobeempoweredtoputforwardwaystodeliverbetterandsaferservicesforpatients andtheirfamilies.



The UCR Team Lead will work as part of an integrated multidisciplinary team,including health and social care colleagues to meet the needs of the patients referred to theHome1stUCR (Urgent Community Response) service: In this role you will:



Accept and triage telephone referrals from consultants, GPs, 111, Urgent Care, District Nursing Services, Ambulance services, care staff andemergency care, respondingwithinatwo-hourwindow.

Provide leadership support to the UCR coordinator.

Provide timely advanced holistic assessment and expert clinical care including monitoring forshorttermacutecare.

Assess, diagnose and plan treatment for patients referred into service.

· Act as a lead and provide a specialist resource for people with an acute illness andsupportrelativesandcarers.

To use non-medical prescribing skills for a defined clinical need within sphere ofcompetenceandPatientGroupDirectives(PGD)tosupportdiagnosisandtreatment.

Managerial:

·Perform managerial supervision to staff assigned to you.

·Create the roster in a timely manner, amending this to record sickness, absence and changes.

·Manage sickness absence.

·Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted.

·Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns.

·Develop relevant local and standard operating procedures when identified to do so.

·Key driver in service development using extensive knowledge of the UCR pathway.

·Manage staffing on a weekly and daily basis, ensuring shifts are covered.

·Understand the UCR Budget and manage costs and expenses appropriately.

·Understand UCR vacancies.

·Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access.

·Manage the team in the absence of the UCR Team Manager.

·Provide leadership to the team on a daily basis – remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours.

·If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients.


This advert closes on Wednesday 23 Apr 2025

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