Membership Success Manager
| Posting date: | 09 April 2025 |
|---|---|
| Salary: | £27,500 per year, pro rata |
| Hours: | Part time |
| Closing date: | 09 May 2025 |
| Location: | Derby, Derbyshire |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) |
| Job type: | Permanent |
| Job reference: |
Summary
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.
Job title: Membership Success Manager
Salary: £13,750 (£27,500 FTE) per annum
Based at: Chesterfield, Derby, Leicester or Nottingham with agile working. Additional travel required
Contract: Permanent, part-time (17.5 hours per week)
1. WHY THE POST EXISTS
Are you passionate about building strong relationships? Do you have experience in boosting membership engagement and increasing retention? Can you identify opportunities for growth to enhance member experience? If so, we want to hear from you.
As a Membership Success Manager, you play a pivotal role in ensuring our members receive exceptional value from their membership. You are responsible for member engagement, retention, and satisfaction, ensuring that businesses benefit from our services, events, and resources.
Developing strong relationships with members, identifying opportunities for growth, and enhancing the overall membership experience are all essential parts of the role. In addition to development and delivery of a series of events, specifically to enable members to connect across the East Midlands.
2. THE KEY AREAS OF RESPONSIBILITY
- Act as the primary point of contact for allocated members, understanding their needs and ensuring they gain maximum value from their membership.
- Develop and maintain positive relationships with members to ensure their satisfaction and loyalty.
- Proactively manage and improve communication channels to keep members informed and engaged.
- Develop, organise and run a series of networking events, and workshops that drive member interaction and knowledge sharing.
- Identify and address barriers to engagement, providing tailored solutions to support members’ business growth.
- Analyse membership data, gathering insights to enhance the member experience and improve retention rates.
- Engage confidently in both one-to-one and one-to-many communication scenarios.
- Encourage active participation in Chamber activities and utilisation of services.
- Contribute to the ongoing enhancement of the department.
- Stay informed about Chamber offerings to provide up-to-date valuable information to members.
- Collaborate across functions to aid the member experience.
3. IDEALLY APPLICANTS WILL POSSESS
- Proven experience in a membership, customer success, business development, or relationship management role.
- Experience in organising and promoting events, networking opportunities, or member engagement initiatives.
- Strong desire for innovation and able to envision and gain agreement on workable value-adding business solutions.
- Experience of working with a diverse range of businesses at all levels.
- Strong, professional communication skills at all levels (written and verbal).
- Proficiency in CRM software.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Job title: Membership Success Manager
Salary: £13,750 (£27,500 FTE) per annum
Based at: Chesterfield, Derby, Leicester or Nottingham with agile working. Additional travel required
Contract: Permanent, part-time (17.5 hours per week)
1. WHY THE POST EXISTS
Are you passionate about building strong relationships? Do you have experience in boosting membership engagement and increasing retention? Can you identify opportunities for growth to enhance member experience? If so, we want to hear from you.
As a Membership Success Manager, you play a pivotal role in ensuring our members receive exceptional value from their membership. You are responsible for member engagement, retention, and satisfaction, ensuring that businesses benefit from our services, events, and resources.
Developing strong relationships with members, identifying opportunities for growth, and enhancing the overall membership experience are all essential parts of the role. In addition to development and delivery of a series of events, specifically to enable members to connect across the East Midlands.
2. THE KEY AREAS OF RESPONSIBILITY
- Act as the primary point of contact for allocated members, understanding their needs and ensuring they gain maximum value from their membership.
- Develop and maintain positive relationships with members to ensure their satisfaction and loyalty.
- Proactively manage and improve communication channels to keep members informed and engaged.
- Develop, organise and run a series of networking events, and workshops that drive member interaction and knowledge sharing.
- Identify and address barriers to engagement, providing tailored solutions to support members’ business growth.
- Analyse membership data, gathering insights to enhance the member experience and improve retention rates.
- Engage confidently in both one-to-one and one-to-many communication scenarios.
- Encourage active participation in Chamber activities and utilisation of services.
- Contribute to the ongoing enhancement of the department.
- Stay informed about Chamber offerings to provide up-to-date valuable information to members.
- Collaborate across functions to aid the member experience.
3. IDEALLY APPLICANTS WILL POSSESS
- Proven experience in a membership, customer success, business development, or relationship management role.
- Experience in organising and promoting events, networking opportunities, or member engagement initiatives.
- Strong desire for innovation and able to envision and gain agreement on workable value-adding business solutions.
- Experience of working with a diverse range of businesses at all levels.
- Strong, professional communication skills at all levels (written and verbal).
- Proficiency in CRM software.
4. WHAT YOU CAN EXPECT IN RETURN
- 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year).
5. HOW TO APPLY
If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you.
Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes.
The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received).
6. COMPANY STATEMENT
East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.