Hard Services Facilities Coordinator
| Posting date: | 08 April 2025 |
|---|---|
| Salary: | £28,000 to £33,000 per year |
| Additional salary information: | Bonus, Pension, Holidays, Life Assurance |
| Hours: | Full time |
| Closing date: | 08 May 2025 |
| Location: | Sand Hutton, North Yorkshire, YO41 1LU |
| Remote working: | On-site only |
| Company: | Arcus FM Limited |
| Job type: | Permanent |
| Job reference: | 2025-6886_1744128245 |
Summary
Arcus are recruiting for a Hard Services Coordinator to support the delivery of a comprehensive onsite FM service. You'll help ensure the services delivered meet the needs of the client's SLAs, are legislative compliant and the environment is in a fit condition to work in, while acting as the main point of contact in the absence of the Regional Manager
The Hard Services Coordinator will liaise with Helpdesk and Compliance teams to plan contractor attendance for PPM works, collate RAMS and Insurance documents, and arrange contractor attendance for remedial repairs/liaise with the client for access/request RAMS. Other responsibilities include;
- Induction of contractors to site and completion of Permit To Work Documentation
- Collate and Review compliance documentation and send to compliance team for processing
- Support Helpdesk team in assigning planned and reactive works to site engineers
- Schedule planned maintenance with client/tenant to minimise disruption
- Review outstanding WO volume and manage outstanding tasks
- Influence and work with client representatives to develop a culture of improvement and build effective relationships
- Liaise with Arcus Management for convenient dates for access of other planned works
- Support Arcus Management team with Quotes Process
- Review quotes with the central teams to ensure accurate detail prior to submission
- Build and maintain effective relationships with client, supplier, and internal teams
- Review of Site Risk Assessments and SOPs communicating any required amendments to HSQE Teams
- General office work & filing of documents
- Monitor output of Arcus engineers and flag any concerns to Arcus Management
- Ordering of tools, materials, uniform and stationary as required and when requested by Arcus Management
The successful candidate will have previous experience in a helpdesk, customer service, or facilities coordination role, and possess strong organisational skills with the ability to manage multiple tasks and prioritise effectively. Other requirements include;
- Excellent communication skills, both written and verbal. Co-ordinating works via the telephone will be a large part of this role.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with facilities management software (desirable).
- A customer-focused mindset with a proactive approach to problem-solving.
- Ability to work independently and as part of a dynamic team.
Benefits of Working at Arcus:
- Salary: £28,000 - £33,000
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Salary Sacrifice Electronic Vehicle Scheme
How to apply?
If you have mobilisation experience and you're looking to be a part of a growing company! Submit your application today by clicking on the 'APPLY' button.
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