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Associate Technical Support Engineer
| Posting date: | 08 April 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 April 2025 |
| Location: | Belfast, Northern Ireland |
| Remote working: | On-site only |
| Company: | Fujitsu |
| Job type: | Permanent |
| Job reference: |
Summary
We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects.
The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.
Your experience
• Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
• Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
• Ability to follow established processes/systems. Documenting actions taken to resolve enquiries.
• You take ownership for listening to and understanding the customer’s problem.
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
• Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
#LifeatFujitsu
The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.
Your experience
• Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
• Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
• Ability to follow established processes/systems. Documenting actions taken to resolve enquiries.
• You take ownership for listening to and understanding the customer’s problem.
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
• Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women, and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBT+.
We are people-centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to Work Your Way, we empower them to achieve a flexible and respectful approach to work that suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
#LifeatFujitsu
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.