Enterprise Customer Success Manager - Banking & Financial Services, London/Hybrid
| Dyddiad hysbysebu: | 08 Ebrill 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | 50000 - 70000 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 08 Mai 2025 |
| Lleoliad: | Level 39, One Canada Square, Canary Wharf, London, E14 5AB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Nexus FrontierTech |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
About the company
Nexus FrontierTech empowers institutions with financial data processing products through its proprietary generative AI platform that automates data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes. Recognized by Deloitte as one of the Top 50 fastest-growing companies in the UK, Nexus offers financial data processing products through its proprietary generative AI platform that powers modular AI components to automate data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes.
With a global team of more than 50 AI researchers, analysts and business leaders, Nexus envisages a digital world transformation that maximises human potential and sustainable value creation.
LinkedIn: https://www.linkedin.com/company/nexusfrontiertech
Facebook: https://www.facebook.com/NexusFrontierTech/
X: https://x.com/NexusFrontier
About the role
We are seeking a Enterprise Customer Success Manager (CSM) to drive growth and foster long-term relationships with global banks, primarily those with HQ or a strong presence in the UK and the broader EMEA region. This role will focus on delivering customized AI solutions that address specific challenges within banking, especially in credit and loan services. The ideal candidate will have a solid background in banking, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.
What you’ll be doing
Client Relationship Management
Cultivate and maintain strong, trust-based relationships across various departments within banking clients (including credit, risk management, sustainability, data analytics, and operations teams).
Act as a strategic advisor to clients by deeply understanding their needs and challenges and aligning our AI solutions to their strategic objectives.
Regularly communicate with key stakeholders, ensuring satisfaction and identifying potential areas for upsell and expansion.
Sales & Account Growth
Drive sales of customized AI solutions, with a focus on upselling existing products and cross-selling complementary services.
Proactively identify and pursue new business opportunities within existing banking accounts.
Achieve and exceed sales targets by strategically engaging with clients and building strong, multi-level relationships.
Product & Technical Expertise
Maintain a strong understanding of our AI solutions and their applications in credit, loans, and other banking functions.
Stay up-to-date with AI advancements and how they apply to the banking industry, sharing insights with clients to promote further engagement.
Collaborate with internal technical teams to ensure client requirements are met and feedback is incorporated into future product development.
Represent Nexus at various events and forums to drive thought leadership in AI.
Collaboration & Remote Team Coordination
Work effectively with global, remote teams, coordinating across time zones to deliver seamless service and support for clients.
Serve as a liaison between client and technical teams to ensure a smooth delivery of AI solutions.
Coordinate with project managers, data scientists, and engineers to keep projects on track and maintain client satisfaction.
What to Expect from Our Recruitment Experience:
Intro call with Talent Acquisition Partner: an intro call to learn more about the company, culture and ways of working.
Meet your Team Lead: Gain deeper insights into your future team.
Team Discussion: Engage in an interactive discussion with your peer(s)
Meet the Leadership in a Final Meeting: A brief discussion with our LT-team
What you'll need
5-10 years in B2B SaaS customer success, sales or account management, preferably with experience in the banking or financial services industry.
Native-level fluency in English with the ability to distill complex ideas into actionable insights.
Deep understanding of banking products and processes, particularly credit and loans. Prior work experience within a bank will be an advantage, especially in a credit or loan-focused role.
Passion for technology, especially in AI and data-driven solutions for financial institutions.
Strong interpersonal skills with a track record of building relationships across various departments within large organizations.
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
Demonstrated experience working with remote, cross-functional teams and managing client expectations across time zones.
Why Join Us?
This is an exciting opportunity to work at the intersection of AI and finance, with a rapidly growing AI tech consultancy that offers innovative solutions to some of the world’s leading banks. You'll join a dynamic, global team and directly impact shaping the future of AI in the banking industry.
If this role excites you, please submit your application through our recruitment system: https://revolutpeople.com/nexusfrontiertech/public/careers/position/enterprise-customer-success-manager-banking-financial-services-london-hybrid-64a4729e-8788-48fc-b7ae-b791a803254b
Further inquiries, please redirect to careers@nexusfrontier.tech
Nexus FrontierTech empowers institutions with financial data processing products through its proprietary generative AI platform that automates data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes. Recognized by Deloitte as one of the Top 50 fastest-growing companies in the UK, Nexus offers financial data processing products through its proprietary generative AI platform that powers modular AI components to automate data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes.
With a global team of more than 50 AI researchers, analysts and business leaders, Nexus envisages a digital world transformation that maximises human potential and sustainable value creation.
LinkedIn: https://www.linkedin.com/company/nexusfrontiertech
Facebook: https://www.facebook.com/NexusFrontierTech/
X: https://x.com/NexusFrontier
About the role
We are seeking a Enterprise Customer Success Manager (CSM) to drive growth and foster long-term relationships with global banks, primarily those with HQ or a strong presence in the UK and the broader EMEA region. This role will focus on delivering customized AI solutions that address specific challenges within banking, especially in credit and loan services. The ideal candidate will have a solid background in banking, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.
What you’ll be doing
Client Relationship Management
Cultivate and maintain strong, trust-based relationships across various departments within banking clients (including credit, risk management, sustainability, data analytics, and operations teams).
Act as a strategic advisor to clients by deeply understanding their needs and challenges and aligning our AI solutions to their strategic objectives.
Regularly communicate with key stakeholders, ensuring satisfaction and identifying potential areas for upsell and expansion.
Sales & Account Growth
Drive sales of customized AI solutions, with a focus on upselling existing products and cross-selling complementary services.
Proactively identify and pursue new business opportunities within existing banking accounts.
Achieve and exceed sales targets by strategically engaging with clients and building strong, multi-level relationships.
Product & Technical Expertise
Maintain a strong understanding of our AI solutions and their applications in credit, loans, and other banking functions.
Stay up-to-date with AI advancements and how they apply to the banking industry, sharing insights with clients to promote further engagement.
Collaborate with internal technical teams to ensure client requirements are met and feedback is incorporated into future product development.
Represent Nexus at various events and forums to drive thought leadership in AI.
Collaboration & Remote Team Coordination
Work effectively with global, remote teams, coordinating across time zones to deliver seamless service and support for clients.
Serve as a liaison between client and technical teams to ensure a smooth delivery of AI solutions.
Coordinate with project managers, data scientists, and engineers to keep projects on track and maintain client satisfaction.
What to Expect from Our Recruitment Experience:
Intro call with Talent Acquisition Partner: an intro call to learn more about the company, culture and ways of working.
Meet your Team Lead: Gain deeper insights into your future team.
Team Discussion: Engage in an interactive discussion with your peer(s)
Meet the Leadership in a Final Meeting: A brief discussion with our LT-team
What you'll need
5-10 years in B2B SaaS customer success, sales or account management, preferably with experience in the banking or financial services industry.
Native-level fluency in English with the ability to distill complex ideas into actionable insights.
Deep understanding of banking products and processes, particularly credit and loans. Prior work experience within a bank will be an advantage, especially in a credit or loan-focused role.
Passion for technology, especially in AI and data-driven solutions for financial institutions.
Strong interpersonal skills with a track record of building relationships across various departments within large organizations.
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
Demonstrated experience working with remote, cross-functional teams and managing client expectations across time zones.
Why Join Us?
This is an exciting opportunity to work at the intersection of AI and finance, with a rapidly growing AI tech consultancy that offers innovative solutions to some of the world’s leading banks. You'll join a dynamic, global team and directly impact shaping the future of AI in the banking industry.
If this role excites you, please submit your application through our recruitment system: https://revolutpeople.com/nexusfrontiertech/public/careers/position/enterprise-customer-success-manager-banking-financial-services-london-hybrid-64a4729e-8788-48fc-b7ae-b791a803254b
Further inquiries, please redirect to careers@nexusfrontier.tech