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Health Content Officer
| Posting date: | 07 April 2025 |
|---|---|
| Salary: | £35,964.00 to £43,780.00 per year |
| Additional salary information: | £35964.00 - £43780.00 a year |
| Hours: | Full time |
| Closing date: | 29 April 2025 |
| Location: | London, SE1 7EH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9196-25-0612 |
Summary
Job summary The health content team is responsible for developing and updating high-quality resources, designed to meet the needs of our patients, and their families and carers. We produce hundreds of patient information resources a year. The majority of this is written content on the Trusts website, but we also work on leaflets, books, films and other digital projects. The health content officer will work closely with clinical teams from across the Trust to develop accessible and clear information, in line with our policy and approval process. The post holder will also work closely with health content leads (staff in each clinical specialty with an interest in health content) to help govern our resources. The post is suitable for someone with significant or substantial experience in digital content management, and additional experience in publications, editorial, communications or patient involvement. It is suitable for someone with excellent verbal and writing skills, and attention to detail. The post holder will work with the wider communications team to raise awareness of the value of good health information, our processes and the range of information we have available. The quality of our health information has been recognised by awards from the BMA and the Bupa Foundation. Key relationships Health content team (health content manager, 2 senior health content officers and 3 health content officers) Head of digital communications and health content Director of communications The wider communications team Directorate health content leads (health content group) Drugs and Therapeutics Committee Clinical and support staff throughout the Trust Communications staff across Kings Health Partners Main duties and responsibilities Write, edit and oversee the production of high-quality health content. Use advanced content design and writing skills to produce information in a well formatted layout and structure, with a focus on a user experience, health literacy, inclusivity and accessibility. Work with subject experts (Trust colleagues in a variety of roles) to ensure their information is accurate, evidence-based, relevant, timely and accessible, ensuring all information meets Trust guidelines, national requirements and legal standards. Maintain the health content database to monitor the review process and distribution of information. Promote the use of health content internally and work with staff to ensure it is distributed to patients in an appropriate and timely way. Advise Trust colleagues on the health content approval process, the Trusts brand and style guide, and national requirements. This includes managing the health content pages on our staff intranet. Advise Trust colleagues on the accessibility and usability of health content in its various formats. Champion plain English, inclusivity and make sure that all our health information content is easy to understand. Attend and provide support to the Health Content Group, the membership of which includes clinical and non-clinical staff. This group meets quarterly to ensure that the views of patients and a wide range of staff and key stakeholders are listened to and that a coordinated and systematic approach is taken to produce health content throughout the Trust. Commission designers, printers, filmmakers, and other external suppliers, to ensure that our most important health content is well-presented, and produced cost-effectively. Ensure health content is available in appropriate formats which meet the needs of our diverse local communities. Liaise with other NHS trusts, national and local charities and patient groups, and other appropriate organisations, sharing health content and best practice. Contribute to the ongoing development of the health content system by suggesting and implementing process improvements. Assist with the provision of training sessions/workshops and materials to enable staff to reflect best practice when developing copy for health content for their area. Support local audits in the directorates to provide assurance that good practice is being followed (including advising staff on minimum requirements for information displayed to patients and visitors). Help with the production of other content as directed by the health content manager and the head of digital communications and health content. Work closely with the digital communications team to ensure our content is joined up and to prevent duplication. Where relevant, liaise with members of the Volunteer Readers Group, to review health content.