Retail Team Leader
| Posting date: | 07 April 2025 |
|---|---|
| Salary: | £24,020 per year |
| Hours: | Full time |
| Closing date: | 21 April 2025 |
| Location: | Shildon, County Durham, DL4 2RE |
| Company: | Science Museum Group |
| Job type: | Permanent |
| Job reference: | SMG03152_1744036428 |
Summary
Do you have experience in retail, with an ability to lead and motivate a team? Are you interested in working in one of Shildon's key visitor attractions?
About us
As part of the Science Museum Group (SMG), Locomotion continues with the same mission of inspiring futures thanks to its fantastic collection of iconic locomotives demonstrating engineering brilliance.
Following investment in a new shop at Locomotion, the Museum Retail team is looking for a new Retail Team Leader. You will lead our museum assistants to welcome visitors and provide them with an interactive and fun experience in our shop, on a full time permanent basis at Locomotion.
About the role
In this role, you will assist the Retail Manager by leading by example and motivating a sales team to deliver the day to day operation of our Museum Shop. You will also encourage excellent customer service, maximise revenue, championing customer interactions, maintain visual merchandising to its highest standards and process stock in our onsite stockroom
About you
You will have good communication skills and an understanding how to motivate and develop people and teams. Bringing sales skills, you will be comfortable working to, and exceeding, sales targets. Excellent visual merchandising skills will be required, along with an understanding of best practice in the retail sector. You will be flexible and adaptable, able to problem-solve and support your team in handling customer questions or issues. You will work well within diverse teams and will be able to build effective working relationships.
Not sure you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.