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Dementia Helpline Advisor - Shaftesbury Suffolk Memory and Dementia Support
| Posting date: | 07 April 2025 |
|---|---|
| Salary: | £13.75 per hour |
| Hours: | Full time |
| Closing date: | 07 May 2025 |
| Location: | Stowmarket, Suffolk |
| Remote working: | On-site only |
| Company: | Livability |
| Job type: | Permanent |
| Job reference: |
Summary
Are you passionate about making a difference in the lives of people living with dementia and their carers? We are looking for a compassionate and knowledgeable Dementia Helpline Advisor to join our dedicated team. This is a fantastic opportunity to provide essential support, information, and guidance to those affected by dementia, helping them access the right services at the right time.
About the Role
Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.
As a Dementia Helpline Advisor, you will:
Answer helpline calls from individuals who are worried about their memory, diagnosed with dementia, carers, family members, and professionals.
Provide person-centred information, guidance, emotional support, and signposting to relevant services.
Process referrals and liaise with dementia advisors and health professionals.
Maintain accurate records and contribute to the ongoing development of the service.
Work flexibly as part of a team to ensure the helpline is covered during operational hours.
Weekend work required on a rota basis within a team of three advisors
Why Join Us?
Meaningful Work: Make a direct impact on the lives of those affected by dementia.
Supportive Team: Work in a caring and professional environment with like-minded colleagues.
Training & Development: Access ongoing professional development opportunities, including dementia training.
Location: Monday-Friday: Shaftesbury Suffolk Memory and Dementia Support (Icanho Centre); Saturday- Sunday: Home Based
Hours: Shift-based, covering Mon-Fri 9am-6pm, weekends & bank holidays 10am-4pm
Who We’re Looking For
We’re seeking a compassionate and proactive individual who:
Has experience supporting people affected by dementia.
Possesses excellent communication and listening skills.
Can remain calm under pressure and manage sensitive conversations with empathy.
Understands safeguarding processes and data protection regulations.
Is IT proficient and able to maintain accurate client records.
Holds a Level 2/3 Diploma in Health and Social Care (or equivalent qualification).
If you’re committed to improving the lives of people living with dementia and their families, we’d love to hear from you!
Apply today and become part of a team making a real difference
About the Role
Please note this role does not qualify for visa sponsorship, as the salary requirements set by the Home Office are not satisfied.
As a Dementia Helpline Advisor, you will:
Answer helpline calls from individuals who are worried about their memory, diagnosed with dementia, carers, family members, and professionals.
Provide person-centred information, guidance, emotional support, and signposting to relevant services.
Process referrals and liaise with dementia advisors and health professionals.
Maintain accurate records and contribute to the ongoing development of the service.
Work flexibly as part of a team to ensure the helpline is covered during operational hours.
Weekend work required on a rota basis within a team of three advisors
Why Join Us?
Meaningful Work: Make a direct impact on the lives of those affected by dementia.
Supportive Team: Work in a caring and professional environment with like-minded colleagues.
Training & Development: Access ongoing professional development opportunities, including dementia training.
Location: Monday-Friday: Shaftesbury Suffolk Memory and Dementia Support (Icanho Centre); Saturday- Sunday: Home Based
Hours: Shift-based, covering Mon-Fri 9am-6pm, weekends & bank holidays 10am-4pm
Who We’re Looking For
We’re seeking a compassionate and proactive individual who:
Has experience supporting people affected by dementia.
Possesses excellent communication and listening skills.
Can remain calm under pressure and manage sensitive conversations with empathy.
Understands safeguarding processes and data protection regulations.
Is IT proficient and able to maintain accurate client records.
Holds a Level 2/3 Diploma in Health and Social Care (or equivalent qualification).
If you’re committed to improving the lives of people living with dementia and their families, we’d love to hear from you!
Apply today and become part of a team making a real difference
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.