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12248 - Summer Reception Supervisor
| Posting date: | 07 April 2025 |
|---|---|
| Salary: | £25,733 to £28,381 per year |
| Additional salary information: | This post will be appointed at Grade UE04 step 1, which is £25,733 per annum (pro rata if part time), plus 15% premium band |
| Hours: | Full time |
| Closing date: | 21 April 2025 |
| Location: | Edinburgh, Scotland |
| Remote working: | On-site only |
| Company: | University of Edinburgh |
| Job type: | Temporary |
| Job reference: | 12248 |
Summary
CSG / Accommodation, Catering and Events (Location: Pollock Halls Reception)
UE04 £25,733 - £28,381 per annum (pro rata if part time), plus 15% premium band
Fixed term (19th May – 14th September 2025)
One role is full time (35 hours per week), one role is part time (28 hours per week), on a 5 over 7 basis
2 available positions
The Business Development team are looking for experienced Summer Reception Supervisor who are enthusiastic about delivering excellent standards of customer service.
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Summer Reception Supervisor to lead our teams to deliver a high, consistent standard of customer service.
The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide high-levels of customer service. This will involve dealing with in-person enquiries as well as handling any possible conflicts and complaints.
This post will be appointed at Grade UE04 step 1, which is £25,733 per annum (pro rata if part time), plus 15% premium band
This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills, take on additional responsibilities and enhance our reputation under our commercial brand.
We are looking for individuals who display a positive can-do attitude and enjoy working in a fast-paced environment. In this role you will:
Be an ambassador for our newly refurbished and rebranded products.
Continuously look to improve our standards and deliver world-class hospitality.
Become an integral part of our existing teams with a desire to succeed in delivering our values.
Be a part of a world-renowned team providing accommodation for high-profile clients
Your skills and attributes for success:
Excellent customer service.
Leadership skills to oversee and motivate receptionist team members.
Problem solving skills to handle ay issues or conflicts that may arise
The ability to quickly learn and become proficient in using software systems.
Time management skills to ensure smooth operations and minimal wait times for customers
UE04 £25,733 - £28,381 per annum (pro rata if part time), plus 15% premium band
Fixed term (19th May – 14th September 2025)
One role is full time (35 hours per week), one role is part time (28 hours per week), on a 5 over 7 basis
2 available positions
The Business Development team are looking for experienced Summer Reception Supervisor who are enthusiastic about delivering excellent standards of customer service.
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Summer Reception Supervisor to lead our teams to deliver a high, consistent standard of customer service.
The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide high-levels of customer service. This will involve dealing with in-person enquiries as well as handling any possible conflicts and complaints.
This post will be appointed at Grade UE04 step 1, which is £25,733 per annum (pro rata if part time), plus 15% premium band
This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills, take on additional responsibilities and enhance our reputation under our commercial brand.
We are looking for individuals who display a positive can-do attitude and enjoy working in a fast-paced environment. In this role you will:
Be an ambassador for our newly refurbished and rebranded products.
Continuously look to improve our standards and deliver world-class hospitality.
Become an integral part of our existing teams with a desire to succeed in delivering our values.
Be a part of a world-renowned team providing accommodation for high-profile clients
Your skills and attributes for success:
Excellent customer service.
Leadership skills to oversee and motivate receptionist team members.
Problem solving skills to handle ay issues or conflicts that may arise
The ability to quickly learn and become proficient in using software systems.
Time management skills to ensure smooth operations and minimal wait times for customers