Lead for Patient Experience & Engagement | Bedfordshire Hospitals NHS Foundation Trust
| Posting date: | 07 April 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £62,215 - £72,293 per annum |
| Hours: | Full time |
| Closing date: | 07 May 2025 |
| Location: | Luton/Bedford, LU4 0DZ |
| Company: | Bedfordshire Hospitals NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7130066/418-CORP8896-EH-A |
Summary
The lead for Patient Experience & Engagement will provide expert professional leadership, supporting all clinical teams throughout the organisation in delivering the highest possible standard of patient care which is delivered safely and effectively to ensure a positive patient experience.
They will have a key liaison role with the Trusts Patient Safety partners Patients, families and carers as key participants ensuring that the patient voice from all communities is heard, especially those with health inequalities
We are looking for an exceptional leader who is experienced, innovative and committed to making a real difference to patient experience and engagement. This is a key post, supporting the Chief Nurse, Heads of Nursing, Midwifery & Allied Health Professionals and Clinical Service Line Teams. This post sits within the Bedfordshire Hospitals Corporate Nursing Team.
The post holder will:
• Be the lead for patient experience and public engagement/involvement
• Be responsible for leading developments that will improve the patient experience, patient safety, and delivery of the Quality Strategy (Nursing, Midwifery and Allied Health Professionals(AHP)).
• Lead/participate in implementing professional and corporate objectives as part of the Corporate Nursing team
• Lead/participate in implementing professional and corporate objectives (including Clinical Service Improvement (CSI), as relevant.
• Liaise with the Deputy Director for Quality Governance in relation to the Patient Safety Partners role within the organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Our values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities.
• To improve the patient/client experience and standards of care and services, at a senior level in line with the corporate nursing, midwifery and AHP Strategy, Trust values and behaviours.
• As an integral member of the corporate nursing team, provide support to implement and monitor progress on delivery of strategic objectives to ensure the provision of high quality, patient and family centred services. The lead will provide professional and/or clinical advice and actively contribute to innovative solutions to quality improvement. The lead will support the executive chief nurse in the delivery of quality improvement work streams and continuous improvements in standards of patient care and experience.
• They will be responsible for leading improvement work streams and projects across the Trust both responding to and contributing to informing the local and national policy agenda on quality improvement contributing to the overall patient experience. They will work closely with multidisciplinary teams and relevant departments internal and external to the Trust to ensure the delivery of responsive individualised patient care developing and supporting staff.
• Work with the Executive Chief Nurse to develop a corporate Patient Experience Strategy and be responsible for its implementation, monitoring and evaluation across the Trust
• Drive improved patient experience across all services and evidence this by the analysis of national and local patient surveys, ensuring engagement with stakeholder and patient groups
This advert closes on Monday 21 Apr 2025