Operations Manager

Posting date:	06 April 2025
Salary:	£35,000.00 per year
Additional salary information:	£35000.00 a year
Hours:	Full time
Closing date:	25 April 2025
Location:	Chippenham, SN15 2SB
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A1140-25-0001

Summary

Key Working Relationships Patients Doctors Members of the management team Clinical team Patient Services and Administration teams Visitors to the surgery Job Summary The Operations Manager will assist with the smooth functioning of the Practice on a day-to-day basis. The successful candidate will ideally have previous management experience. Experience with System One would be an advantage but is not essential for the right candidate. Good communication skills and an ability to work with individuals, groups and outside agencies is essential, as is the enthusiasm to adapt to the every-changing priorities of the NHS. As part of our Management structure, the Operations Manager will be a key part of the Management Team, working closely alongside the Practice Manager. It is a requirement of this role to deputise for the Practice Manager, as required. This role is responsible for the day-to-day management of the Practice team. Prior healthcare experience would be an advantage, but identifying a candidate with the necessary skills and a strong work ethic is our priority. To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR) Job Responsibilities The following are the core responsibilities of the Operational Manager. This job description does not represent an exhaustive list of duties and may be amended in light of practice and service changes and developments. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon other factors such as workload and staffing levels. The Operational Manager is responsible for: Compliance Overall responsibility for ensuring that IT systems are as proficient as possible, according to the latest technology. This includes attending regular external IT meetings and then disseminating information to the Practice Manager and other relevant staff. Ensuring that the practice meets its clinical targets, in conjunction with the GPs. Ensuring that all relevant quarterly and monthly submissions are made to the ICB on time by the IT Co-ordinator Management of back office and support staff and systems. This includes the GP Admin team, Medical Secretaries team, IT Co-ordinator, Business Support Lead, Finance and HR Administrator and Medicines Management team. Responsibility for staff induction Ad hoc non-clinical issues, processes and responses. Responsible for HR processes for teams managed induction, probationary reviews, annual appraisals, disciplinaries, capabilities, appeals, staff holidays General The post-holder will need to become familiar with all functions of the Practice clinical system and applications, plus national and local quality standards for primary care/general practice. To undertake regular delegated tasks and special projects as delegated by the Practice Manager. As necessary, to attend any meetings as requested or on behalf of the Practice and undertake follow-up action. Assist the Practice Manager in compiling and updating policies and procedures in all areas of the Practice. Ensure effective delegation where appropriate. Contribute to Practice strategy, formulate objectives and research and develop ideas for future Practice development and PCN working. Assist the Practice Manager in the writing of business plans, where appropriate undertaking any research required. The range of work undertaken in providing management support will vary in detail in the light of changing demands and priorities within the Practice. Support the Practice and Practice Manager in preparing for CQC. Liaise with the team in monitoring the Quality and Outcomes Framework to ensure all targets are being met. Organisational Carry out audits and reports as required. Review processes and guidelines as required. With the Practice Manager, oversee and manage effective appointment planning. Information Management and Technology Overall management of this area, with support from the IT Co-Ordinator. Work with SCU to solve any problems. Become one of the Advanced Users (Super User) for the Practice clinical system to enable intricate data analysis. Become proficient on the Practice Intranet (Teamnet) in conjunction with the IT admin, ensuring regular reviews of the content. Keep abreast of the latest developments in primary care IT and, where appropriate, inform the practice team. In conjunction with the Practice Manager and following advice from the ICB, ensure that the Practice has effective IT data security. Organise, oversee and evaluate IT training. This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.