Heating Appliance Support Advisor
| Posting date: | 04 April 2025 |
|---|---|
| Salary: | £27,000 per year |
| Additional salary information: | Company Pension, Life Assurance |
| Hours: | Full time |
| Closing date: | 04 May 2025 |
| Location: | Exeter, South West, EX5 2AG |
| Company: | Meridian Business Support |
| Job type: | Permanent |
| Job reference: | 56307015 |
Summary
Heating Applicance Support Advisor
The Company:
If you are an experienced Plumbing and Heating Engineer who is looking for a job ‘off the tools’ in an office based role, then this could be just the move you seek. You will fully rely upon your plumbing and heating gas servicing and / or solid fuel experience, in this customer focussed role. You will take customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customer’s issues in a swift, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role, but you must also be confident on the phone, able to compile an articulate email and undertake a variety of computer related tasks.
Job Responsibilities:
- To resolve technical issues relating to a range of gas and solid fuel appliances, speaking to and emailing retailers, end users and members of the general public.
- To handle calls, faxes and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products.
- Filter and monitor the accuracy of all complaint data entry.
- To be at all times smart and courteous whilst carrying out this important task in a professional manner.
- To carry out fault finding analysis over the phone with retailers and end users on any of product in the company portfolio and offer appropriate advice to resolve the issue.
- To document and report on all calls and problems identified and to log onto the company CRM system.
- To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
- Working Monday to Friday, based in our Exeter office
Required Skills:
- You will ideally have one or more Gas Safety Qualification or a HETAS Certification. Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
- Proven experience as a Heating and Plumbing Engineer or Technician essential.
- Computer literate and confident over the phone.Excellent verbal communication skills over the telephone, written communication through either e-mail or letter.
- Diplomatic nature to ensure company policy is followed and customers are left satisfied.
- Knowledge of software program’s including email and Word and a willingness to learn new computer programs.
Associated Benefits:
24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
Pension Scheme
Life Assurance
Working Hours:
8.30-5pm Mon-Fri
The Company:
If you are an experienced Plumbing and Heating Engineer who is looking for a job ‘off the tools’ in an office based role, then this could be just the move you seek. You will fully rely upon your plumbing and heating gas servicing and / or solid fuel experience, in this customer focussed role. You will take customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customer’s issues in a swift, successful and diplomatic manner regardless of the circumstances. A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role, but you must also be confident on the phone, able to compile an articulate email and undertake a variety of computer related tasks.
Job Responsibilities:
- To resolve technical issues relating to a range of gas and solid fuel appliances, speaking to and emailing retailers, end users and members of the general public.
- To handle calls, faxes and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products.
- Filter and monitor the accuracy of all complaint data entry.
- To be at all times smart and courteous whilst carrying out this important task in a professional manner.
- To carry out fault finding analysis over the phone with retailers and end users on any of product in the company portfolio and offer appropriate advice to resolve the issue.
- To document and report on all calls and problems identified and to log onto the company CRM system.
- To ensure that any information provided is accurate, appropriate and in accordance with all the relevant regulations for installation and use.
- Working Monday to Friday, based in our Exeter office
Required Skills:
- You will ideally have one or more Gas Safety Qualification or a HETAS Certification. Suitable experience within the heating industry will also be taken into account for applicants without the essential qualifications.
- Proven experience as a Heating and Plumbing Engineer or Technician essential.
- Computer literate and confident over the phone.Excellent verbal communication skills over the telephone, written communication through either e-mail or letter.
- Diplomatic nature to ensure company policy is followed and customers are left satisfied.
- Knowledge of software program’s including email and Word and a willingness to learn new computer programs.
Associated Benefits:
24 days holiday, increasing to 27 days based on yearly service, plus bank holidays.
Pension Scheme
Life Assurance
Working Hours:
8.30-5pm Mon-Fri
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.