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Customer Success Manager (French Speaking)

Posting date:	03 April 2025
Salary:	£150.0 to £170.0 per day
Additional salary information:	£150.00
Hours:	Full time
Closing date:	24 April 2025
Location:	Reading, Berkshire, RG2 6DA
Remote working:	Hybrid - work remotely up to 3 days per week
Company:	Hays Specialist Recruitment
Job type:	Contract
Job reference:	4675455_1743687999

Summary

French-Speaking Customer Success Manager
Join a company that helps you realise your full potential, impacting thousands of customers globally. This role combines the excitement of a start-up with the resources of an established tech giant.

Location: Reading
Contract Length: 12 Months
Working style: Hybrid
Rate: £150 per day

Responsibilities:

• Handle customer enquiries and escalations.
• Initiate outbound interactions for issue resolution, renewals, and growth opportunities.
• Assist with billing queries and contractual amendments.
• Identify and pursue growth, referral, and expansion sales opportunities.
• Collaborate with global stakeholders and teams.
• Meet key performance metrics: customer retention, satisfaction, revenue growth, and resolution time.
• Manage renewal pipeline and address potential risks.

Requirements:

• Experience in Customer Success, Account/Relationship Management, and B2B billing/contractual matters.
• Fluent in English with excellent communication, listening, and analytical skills.
• Time management, organisational, and prioritisation skills.
• Understanding of IoT products and solutions.
• SAAS experience
• Experience with SAP, Salesforce, and Gainsight is a plus.
• Methodical documentation skills and a proactive approach to tasks.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk